At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just whowe'relooking for! Of course, experience andtrack recordare important, butwe'remore interested in hiring someone that embodies our People Promises.That'ssomeone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, wedon'tdiscriminate based on any protected attribute. In fact,we'rededicated to creating inclusive and thriving Communities for both our Customers and Employees.
So, what are you waiting for? Join a community that cares about you!
More?about your role
As our Disrepair Manager, you will lead a multidisciplinary team responsible for theend to endmanagement of all disrepair cases, ensuringtimelyresponses,accurateevidence andhigh qualityoutcomes for customers. You will oversee case allocation, performance, KPIs, quality assurance and trendmonitoringto reduce breaches and prevent cases arising, while working closely with solicitors, surveyors and internal teams including Repair Operations Delivery to ensure documentation meets legal requirements.
You will lead the operational delivery of Alternative Dispute Resolution, support court preparation and representPfPas an expert witness whererequired, while ensuring compliance with key legislation such as the Fit for Human Habitation Act 2019 and disrepair protocols. Working collaboratively across Repair Operations, the field, contractormanagementand strategic operations, you will drive ajoined upapproach to managing disrepair risk, take accountability for budgets,compensationand forecasting, and promote a proactive culture focused on prevention, best practice and reducing legal exposure across the organisation.
This is a hybrid role basedfromour Preston office, with an expectation to attend the office two days per week.
Essential Criteria
* Relevant technical qualification with demonstrable knowledge of housing disrepair, building pathology and related legislation
* Proven experience managing housing disrepair cases within a social housing environment
* Experience applying housing legislation in practice, including the Fit for Human Habitation Act 2019
* Proven ability to communicate effectively with solicitors, operationalteamsand internal stakeholders
* Previousexperience managing or supervising people,workloadsor performance
* Experience analysing disrepair or housing data toidentifytrends and drive improvements or cost reduction
Desirable Criteria
* Experience working with solicitors or attending court as an expert witness.
* Knowledge of ADR processes.
* Familiarity with case management systems and producing legal level evidence packs.
* Experience leading teams through service improvement or transformation.
More?About you
You have proven experience managing housing disrepair cases within a social housing or legal environment, with a strong understanding of building pathology, damp and mould, and the legislation governing disrepair. You are highly organised and quality focused, able to manage fast moving andhigh volumecaseloads while analysing data toidentifytrends, reduce breaches and control cost. You communicate confidently and effectively with residents, solicitors, surveyors, operational teams and senior leaders, and you are motivated to bring people together, support others and help build a proactive, high performing team that reflects our People Promises and commitment to great service.
Benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know thatthere'salways more we can do to make you smile,that'swhy we offer a comprehensive benefits package with each role, yours will include:
* Competitive salary, with a salary review yearly
* Pension with matched contributions up to 7%?
* Excellent holiday package 35 days annual leave with theoptionto buy or sell leave?
* Cashback plan for healthcare costs up to £500 saving per year?
* A bonus scheme for all colleagues at 2%?
* Training and development?
* Extraperksincluding huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
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