JMG Group is a private equity-backed insurance business headquartered in Leeds, with a strong UK-wide presence. As a top 30 broker, we’re rapidly growing through acquisitions, placing £350m+ Gross Written Premium annually. Our Claims team are predominantly based in our Guiseley Head Office, supporting our UK wide businesses with undertaking the case management of insurance claims made by our clients. We now have a fantastic opportunity for an entry level Claims Advisor and we are looking for someone who is highly organised, confident on the phone, and eager to learn. You’ll play a vital role in supporting our clients through the claims process gathering information, liaising with insurers, and ensuring claims are handled efficiently and with care. Full training will be provided, along with clear pathways for career progression within a supportive and professional environment.
The Claims Handler will form part of a professional team which requires the appropriate behaviours to be displayed at all times to ensure the success of the Claims Function. This particular role will support our Real Estate team, who deal with predominantly commercial and property claims.
Responsibility for the administration of all classes of commercial and property claims, supporting a dedicated Claims Executive who is based from our Birmingham office.
Duties may include but are not limited to: taking first notification from a client, validating the claim against the policy coverage, liaising with insurers, loss adjusters and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react, informing clients on how their policy premiums may be affected by their claim and passing the full settlement to the client.
Create a new claim file on the appropriate system upon notification.
Identifying suspicious, complex or high value claims and logging these on the appropriate system for management awareness.
Ensure all claims follow the policy conditions and consult with senior management or legal representation if necessary.
Manage allocated claims accurately and at all times within the laid down service level agreements.
Identify, log and handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice.
Demonstrate excellent organisational skills, paying attention to detail to ensure accuracy.
Develop the ability to analyse information and manipulate data in order to create meaningful reports for analysis.
Keen interest in the insurance industry / financial services
Any experience gained from working in either an insurance-based organisation, legal firm or property management company would be a distinct advantage.
Competitive salary commensurate with level of experience
Hybrid working pattern (3:2 Office/Home) following full training.
Free parking
Company Pension scheme
Generous holiday entitlement, including birthday day off.
Bupa Healthcare Cash Plan
Life Assurance