Proud to be part of the AXA Group, at AXA Ireland our values are at the heart of everything we do. We work together as One AXA, embracing our differences to make our teams great. We believe integrity, courage and our customer-first approach is what makes us a great place to work. AXA is an equal opportunities employer and welcomes applications from across all communities. Our Customer Service colleagues are the main point of contact for AXA customers and we’re expanding our remarkable team! If you have a ‘know you can’ mind-set, you’re a great communicator, a good listener, confident and positive in all that you do, look no further, you could fit right in, apply now! Expect a friendly, flexible working environment, competitive starting salary, and great benefits. These include a generous holiday allowance, wellbeing support and the opportunity to learn, develop and progress in one of the world’s biggest and most successful global companies. We welcome people from all backgrounds, life stages and lifestyles, you don’t need experience in financial services or insurance or a degree. What you’ll be doing: You’ll answer phone calls from customers, covering a variety of queries, e.g., updating vehicle details, renewing their policy, helping with a direct debit query, etc. Making use of your judgement following company policy to determine/offer best solution to a problem. Put the interests of our customer at the heart of every decision you make. At AXA we work smart, empowering our people to balance their time between home and office in a way that works best for them, their team, and our customers. You’ll work a minimum of two days a week from our state of the art Derry/Londonderry office, moving to majority of the week from September 2025. We have an on-site restaurant and the lunch is great! Our phone lines are open 8am-8pm Monday to Friday, and 9am-5pm Saturdays and Bank Holidays. You’ll work a total of 37.5 hours per week on a rotational basis. We champion wellbeing and a work life balance, you’ll know well in advance the shift patterns you will be working each week, so you can plan around your hours. Do you know someone in AXA because Refer A Friend payment applies! Would you like to wake up every day driven and inspired by our noble mission and to work together as one global team to empower people to live a better life? Here at AXA we strive to lead the transformation of our industry. We are looking for talented individuals who come from varied backgrounds, think differently and want to be part of this exciting transformation by challenging the status quo so we can push AXA - a leading global brand and one of the most innovative companies in our industry - onto even greater things. In a fast-evolving world and with a presence in 64 countries, our 166,000 employees and exclusive distributors anticipate change to offer services and solutions tailored to the current and future needs of our 103 million customers. We know that some candidates, may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA, but you’re not sure you tick every box we’d still encourage you to apply. What we’re looking for: No previous experience is required! If you come from a customer facing role, hospitality, or retail background and want to explore a new sector, this could be a great opportunity for a career change Strong team player with a friendly and approachable manner Genuine desire to help others and possess a strong willingness to learn Excellent organisation and time management skills, you'll be comfortable managing multiple priorities Great IT Skills with the ability to navigate multiple applications Advanced written and verbal communication skills Essential – 5 GCSE’s Grade A-C ( must include Maths and English) As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This role is an allocated Controlled Function under Fitness & Probity Regime, which means the successful candidate will be subject to an enhanced level of background screening requirements. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions. One of the best things about joining AXA is our rewards package. At AXA Ireland, we’re appreciative of the people who work for us and our rewards package reflects that. You can expect to receive: • Competitive salary with annual review • Annual company & performance-based bonus • Contributory pension scheme (up to 12% employer contributions) • Life Assurance • Generous annual leave plus Bank and Company days • AXA employee discounts • Education support and plenty of learning opportunities. AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you. At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. As a financial services company, all successful candidates will require employment checks, so we can ensure regulatory compliance. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds. AXA Ireland dac consider applicants on the basis of skills, experience & qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.