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Learning & development officer

Norwich
Birketts
Learning & development officer
Posted: 18h ago
Offer description

The job holder will be responsible for the development, delivery, and management of programs aimed at predominantly future and junior lawyers and business services professionals. This is a hands-on delivery role.


Accountabilities

* Delivering and developing learning interventions and programmes within the current learning framework and Future Lawyers Induction programs, in line with firm and Learning and Development (L&D) strategy. Liaising with stakeholders to ensure learning needs are met.
* Managing the professional qualification requirements for future lawyers in conjunction with Early Careers and Head of L&D.
* Conducting Training Needs Analysis (TNA) to identify skills and development opportunities, working with external consultants, internal SMEs, and delivering some aspects of the programme.
* Designing formal and informal learning interventions with materials such as handouts, exercises, and trainer notes.
* Contributing to quality assurance of electronic learning materials.
* Ensuring the learning environment and resources support learner needs.
* Preparing the learning environment and resources, including setting up IT equipment where appropriate.
* Evaluating the effectiveness of training programmes and learning outcomes.
* Keeping accurate records of training delivered to support data management by the L&D Administrator.
* Maintaining up-to-date knowledge and skills, utilizing internal and external resources, and requesting training as necessary.


The candidate

* CIPD or equivalent recognized training qualification (e.g., CIPD/TAP).
* Demonstrable knowledge of TNA and ROI of learning interventions.
* Experience as a skills trainer, preferably within a professional services environment.
* Advanced knowledge of L&D best practices and creating accessible learning interventions.
* Strong coaching and training delivery skills.
* Understanding of Learning & Development and the Training Cycle.
* Interpersonal effectiveness.
* Experience working with SMEs and external consultants.


Equal opportunities

At Birketts, our culture is driven by ambition and a commitment to positively impact the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, offering a flexible and inclusive work environment with benefits including:

* 25 days holiday (FTE) plus Bank Holidays
* Long Service holiday award – 1 extra week every 10 years of continuous service
* Private Healthcare with BUPA (post-probation)
* Scottish Widows Pension Scheme (5% employer / 5% employee)
* Staff Profit Share and Performance Bonus Scheme
* Salary sacrifice options
* Life Assurance - 4 x salary / Permanent Health Insurance
* Paid CSR Day
* Enhanced Maternity/Paternity Leave
* Subsidised gym membership
* Electric car scheme
* Hybrid Working Policy
* Dress for your Day Policy

Birketts embraces a hybrid working model, supporting flexible, agile, and part-time roles. We welcome applications from diverse candidates and are happy to discuss your preferred working patterns.

Please note this job profile is not exhaustive; additional responsibilities may be assigned by your line manager.

Birketts is an Equal Opportunity Employer, committed to non-discrimination and promoting diversity in the workplace.

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