Loomis Dunstable, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Customer Experience Manager role at Loomis
Loomis Dunstable, England, United Kingdom
Join to apply for the Customer Experience Manager role at Loomis
This range is provided by Loomis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are seeking an experienced and proactive Customer Experience Delivery Manager to lead the daily operations of our Customer Experience Centre.
Hours: 40 hours per week
Salary: £45,000 per annum
Location: Dunstable
Are you a motivated leader who is passionate about customer experience and committed to fostering a culture of excellence, open communication, and continuous development?
This is a great opportunity for someone with a high level of integrity to develop within Loomis UK - one of the market leaders in our industry. We are an organisation with a strong national presence and are part of the Loomis Group - a worldwide security sector leader.
Who are we?
Loomis UK is a cash handling company, helping manage the public flow of cash in society. From secure money safes to intelligent smart safes, cash in transit and cash processing, Loomis supports businesses throughout the UK with crucial cash and coin collection and delivery services, along with ATM management and replenishment service.
The role
Reporting directly to the Head of Customer Experience, you’ll be empowering frontline team members to deliver consistent, high-quality service. You’ll lead process improvements, champion quality monitoring, and ensure we achieve our internal KPIs.
The successful candidate will be responsible for managing and developing Team Leaders, planning and implementing service initiatives, and ensuring our teams have the skills, tools, and support they need to succeed.
You will lead process improvements, monitor team performance, and work closely with colleagues across the organisation to refine and optimise our CRM systems.
As the key escalation point for customer complaints, you will provide insightful reporting on root causes and work to develop long-term strategies that enhance customer satisfaction and service quality.
About you
You will be an experienced people manager with a background in customer experience or a commercial environment, confident in leading multi-disciplinary and diverse teams. With strong communication, interpersonal and influencing skills, you build effective relationships at all levels and are equally comfortable working independently or as part of a collaborative team.
Highly organised and able to prioritise competing demands, you bring excellent time management skills and a proactive approach to problem-solving. You’ll be IT literate with good working knowledge of Microsoft Office and an up-to-date understanding of customer service best practice, ensuring that your team consistently delivers to the highest standards.
We also have some specific security criteria that you will need to meet:
- You must be able to pass criminal record, personal credit and ID checks
- You must have verifiable 5-year employment/unemployment/educational history
In return we offer the following:
- 5 weeks’ holiday per year (excluding bank holidays)
- Life Assurance
- Employee Assistance Programme (EAP)
- A safe and supportive culture
- MyRewards – over 3000 discounts for everyday life
- Cycle to Work scheme
If you have strong leadership skills, a proven track record in customer service management, and a drive to make a real impact, we’d love to hear from you.
We look forward to receiving your application.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Management
* Industries
Financial Services and Transportation, Logistics, Supply Chain and Storage
Referrals increase your chances of interviewing at Loomis by 2x
Sign in to set job alerts for “Customer Experience Manager” roles.
Stanmore, England, United Kingdom 4 days ago
St Albans, England, United Kingdom 6 days ago
Dunstable, England, United Kingdom 4 days ago
Hemel Hempstead, England, United Kingdom 2 months ago
Bedford, England, United Kingdom 2 weeks ago
Watford, England, United Kingdom 1 week ago
Dunstable, England, United Kingdom 9 months ago
Harrow, England, United Kingdom 4 days ago
Milton Keynes, England, United Kingdom 2 months ago
Biggleswade, England, United Kingdom 1 day ago
Enablement Coach & Customer Success Manager, Mid-Market
Amersham, England, United Kingdom 3 weeks ago
Milton Keynes, England, United Kingdom 6 days ago
Milton Keynes, England, United Kingdom 2 days ago
Milton Keynes, England, United Kingdom 1 month ago
Dunstable, England, United Kingdom 1 month ago
Enablement Coach & Customer Success Manager, Mid-Market
Amersham, England, United Kingdom 2 days ago
Luton, England, United Kingdom 2 days ago
Milton Keynes, England, United Kingdom 1 week ago
Leighton Buzzard, England, United Kingdom 2 weeks ago
Customer Success Manager (Account Manager)
Harrow, England, United Kingdom 4 days ago
Aylesbury, England, United Kingdom 1 month ago
Silverstone, England, United Kingdom 2 days ago
Milton Keynes, England, United Kingdom 1 week ago
Milton Keynes, England, United Kingdom 1 week ago
Hemel Hempstead, England, United Kingdom 18 hours ago
Ireland, England, United Kingdom 1 month ago
Luton, England, United Kingdom 5 days ago
Milton Keynes, England, United Kingdom 2 weeks ago
Assistant Business Manager - New Counter
Milton Keynes, England, United Kingdom 3 weeks ago
Gibraltar, England, United Kingdom 3 days ago
Milton Keynes, England, United Kingdom 4 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr