Better places, thriving communities.
Billing excellence analyst
Mite the UK's leading facilities management and professional services company is building a new Unbilled Transformation Team and are looking for a small billing excellence team as soon as possible for an exciting new 18 month project.
We are building a new team of strong billing excellence specialists who will leave no stone unturned when it comes to process improvement.
Where: Our Head Office – Northampton Business Park, Northampton NN4 7SL
When: ASAP, 18m FTC £35k
Hours: Hybrid: 3 days a week in Northampton; 2 days WFH
What's in it for you?
1. Hybrid working, with the option of 3 days in the office and 2 working from home
2. A friendly and supportive team
3. Free on-site parking
About the role
Operational
4. Work hand-in-hand with existing team members to transition unbilled tasks away from incumbent staff
5. Manage multiple customers and customer-types concurrently
6. Ensure shiftsthat have been completed have the relevant PO/documents and relevant customer authorisations in place required for billing
7. Preparation of applications and other breakdowns for presentation to client and chase through for timely invoicing
8. Reconciliation of shifts, costs and time on each job against customer requests to ensure prompt closure and billing
9. Proactive and timely resolution of queries and disputes
Improvement
10. Identify and implement fundamental transformation of processes to drive significant performance in accelerated billing and cash conversion
11. Work with group and other customer engagement teams to identify further accelerated billing opportunities
12. Maintain Unbilled project and improvement trackers, providing status updates and forecasts
13. Document new process flows and SOPs to a standard to enable tasks to be transitioned to new team;
About you
14. Process excellence and improvement driven
15. Lean/Six Sigma mindset
16. Strong interpersonal and communication skills
17. Tenacious, proactively following up on issues
18. Deadline driven with ability to manage own time and prioritise workload
19. Reconciling, billing and working with large data sets
20. Strong attention to detail
21. Intermediate Microsoft Excel (eg. pivot tables, lookups, macros) desirable
22. Data analysis skills desirable
23. Team leader/supervisor level experience desirable
24. ARIS process framework awareness desirable
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .