Salary: £35,000 - 40,000 per year Requirements: Previous experience in software or application support roles. Hands-on experience with SQL, including the ability to write queries; stored procedures would be a nice to have. Ability to communicate effectively with both technical and non-technical audiences. A continuous improvement mindset with a focus on learning and development. Responsibilities: Provide second-line software support to key customers. Use SQL to support customers, resolve data issues, and identify root causes. Support patching, testing, software updates, and cloning. Troubleshoot issues with SQL Server and Azure. Communicate with key customers in a timely manner. Conduct root cause analysis and document support investigations. Technologies: Azure Cloud Support SQL More: We are an established software organisation undergoing significant international growth, and we are strengthening our software support teams. We are hiring a second-line Software Support Analyst to act as a technical escalation point for our cloud SaaS platform. The role is based in Milton Keynes and offers a salary of up to £40,000 per annum plus bonus. last updated 24 week of 2026