Overview
Job Title: Customer Care Coordinator
Location: Llantrisant, CF72
Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Customer Care Coordinator and step into a role where your success is celebrated, your growth supported, and your work truly matters.
Why Persimmon Homes? We are one of the UK's largest and most established housebuilders — FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we build careers as well as homes. When you join us as a Customer Care Coordinator, you’ll benefit from:
* Competitive salary
* Bonus
* Hybrid Working
* 5* housebuilder – Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
* Life Cover & Contributory Pension
* Employee Benefits Platform – access to high-street discounts, wellbeing support, and more
* Committed to diversity, inclusion, and empowering your development
What is the role?
The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide information about any problems they may have, record that information carefully on our computer system, and arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.
Responsibilities
* Providing an effective support function to our homeowners
* Ensuring communications with customers regarding defects are dealt with in a professional and timely manner, adhering to Customer Care Policies and Procedures
* Work closely with other departments across the company (Construction, Sales, Surveying and Technical) to ensure communication is optimal and the company achieves its KPIs
* Responding to incoming communications from homeowners in accordance with company guidelines
* Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
* Complying with responsibilities as defined in the Group's HS&E Policy and ensuring compliance throughout the team
* Carrying out general administration duties
Qualifications
* Previous Customer Care experience within a fast-paced and busy environment
* Experience within the housing or construction industry is desired but not essential
* Excellent communication skills and attention to detail when capturing and logging customer information
* Ability to remain calm and focused in pressurised situations with proactive problem solving
* IT literate, with a good working knowledge of Word, Excel and Outlook
* Knowledge of COINS is an advantage but not essential as training will be provided
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