Step into an exciting career with Concorde Technology Group, a forward-thinking tech company where no two days are the same. Enjoy autonomy, variety, and excellent benefits while providing high-quality engineering support to valued customers.
Customer Support Field Engineer
Working at customer sites within around 75 miles of Ossett + Head Office
Full time, permanent, Monday – Friday (8am-6pm, 37.5 hours per week)
£28,000 - £30,000 per annum + company vehicle
Please Note: Applicants must be authorised to work in the UK
This role is based across Concorde's Head Office and various customer locations. The business prides itself on delivering high-quality engineering and IT support services within strict customer SLAs. With a focus on exceptional service, technical expertise, and a proactive work ethic, we offer a supportive environment, career development opportunities, and a commitment to excellent training.
The Role
As a Customer Support Field Engineer, you'll play a vital role in delivering on-site support to a diverse customer base. You'll respond to service calls, diagnose and resolve technical faults, carry out preventative maintenance, and ensure accurate record-keeping to support continuous service excellence.
Key Responsibilities
Respond to service calls on customer sites within SLA timeframes
Diagnose and resolve complex technical and mechanical issues
Conduct thorough preventative maintenance and document all activity
Build in-depth technical knowledge of company products, solutions, and services
Maintain exceptional communication with internal teams and customers
Work with PC, server, printer, and network hardware/software
Update call systems and maintain accurate records
Adhere to ISO9001, ISO27001, and Information Security policies
Participate in the out-of-hours rota when required (enhanced pay)
Perform additional duties as necessary to support operational needs
Benefits:
Competitive salary
Company vehicle + mileage reimbursement
25 days' holiday + bank holidays
Extra birthday day off
37.5-hour working week
Enhanced pay for on-call rota participation
Pension scheme
Death-in-service insurance
Free financial advice
Free onsite parking
Uniform provided
Excellent training & career progression opportunities
The Ideal Candidate
You'll be an organised, motivated engineer with a strong background in IT or technical field support. With excellent customer-facing skills, you'll take pride in delivering first-class service, solving problems efficiently, and maintaining a disciplined, high-quality work ethic. About you:
Minimum 3 years' experience in an engineering or IT field role
Strong troubleshooting abilities across hardware, software & networks
Printer repair knowledge, including mechanical print processes
Experience with HP, Sharp, Xerox, Kyocera, Canon, Oki, Zebra or similar
PC and server hardware experience
Printer driver and local/network connectivity experience
Vendor accreditations (e.g., Lenovo) - advantageous
Excellent customer service and communication skills
Flexibility, initiative, and a proactive approach to workload management
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.
You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include Field Service Engineer, IT Support Engineer, Printer Engineer, Desktop Support Technician, Hardware Support Engineer, Break/Fix Engineer, Technical Support Engineer, Network Support Technician, Field Maintenance Engineer, Service Desk Engineer