Join us at Accor, where life pulses with passion!
As a pioneering leader in the art of responsible hospitality, the Accor Group encompasses more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. While each brand has its own personality, all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be truly yourself. It will be a supportive place to grow, fulfill yourself, explore other professions, and pursue career opportunities in your hotel, other hospitality environments, in your country, or anywhere in the world!
You will enjoy exclusive benefits specific to the sector and beyond, along with strong recognition for your daily commitment.
Everything you do with us, regardless of your profession, will offer a deep sense of meaning, creating lasting, memorable, and impactful experiences for your customers, colleagues, and the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
Job profile
You must be happy working in a customer-facing role at all times, from morning shifts to evening work. You will be trained to provide multi-functional services within Front of House, Bar, Food and Beverage, and Housekeeping where applicable.
As a Multi-Task Team Member, you will handle enquiries and room reservations made via telephone, online, or email. Receptionists greet and welcome guests upon arrival; making a good first impression—warm and pleasant—is essential for a positive start to their stay.
You will provide excellent counter and table service (when applicable) and have complete knowledge of all food and beverage items on the menu.
Job responsibilities
* Be aware of all hotel departments and communicate effectively.
* Check guests in and out using a computerized system.
* Familiarize yourself with hotel check-in/out procedures and reception systems.
* Issue keys and provide clear directions to guests’ accommodations.
* Keep accurate records of guest arrivals and departures, and communicate necessary information to relevant departments.
* Provide guests with information about local attractions and services such as taxis, newspapers, and valuables storage.
* Ensure timely delivery of messages and mail to guests.
* Assist guests with external calls and inquiries.
When guests check out, prepare their final bill, including charges for additional items, and process payments via cash or card.
* Handle guest queries and complaints professionally.
* Maintain knowledge of hotel rates and facilities.
* Follow proper duty handover procedures.
* Complete guest registration forms in accordance with legal requirements.
* Maintain guest and hotel security at all times, reporting suspicious activity.
* Manage cash and monetary transactions accurately.
* Understand and adhere to health, safety, and fire evacuation procedures.
* Assist in emergency evacuations, calling emergency services, and ensuring guest safety.
General Assistant [Multi-Task Role]
* Provide counter and table service, with knowledge of food and beverage offerings.
* Coordinate with the kitchen regarding orders and promotions.
* Ensure bar setup and stock levels meet standards.
* Maintain high standards of hygiene and safety.
* Follow till and security procedures.
* Deliver courteous, friendly, and efficient service.
* Familiarize with frequent guests and assist in attracting more customers.
* Support departmental cleaning and maintenance tasks.
* Report problems promptly to management.
* Dress according to hotel standards and follow customer care principles.
* Perform other reasonable duties as assigned and attend training sessions.
Qualifications
Personal profile
Personal Qualities
* Flexible to cover business needs
* Enthusiastic
* Punctual and reliable
* Adaptable
Skills / Qualities
* Strong ethics
* Responsible and autonomous
* Ability to work independently and as part of a team
* Self-motivated, positive attitude
* Excellent interpersonal and guest service skills
* Good listening and anticipation skills
* Confident presentation and communication skills
* Dynamic and sales-oriented
* Ability to work under pressure
* Knowledge of food hygiene and H&S regulations
Special Notice
Confidentiality and discretion are essential when handling sensitive information. Flexibility in working hours is required due to industry demands.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.
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