Customer Care Specialist - Technical Care
Location: Milton Keynes (Hybrid - 2 days per week in the office)
Rightmove, the UK’s favorite property platform, is looking for a Customer Care Specialist to join our team.
As a Customer Care Specialist in the Technical Team, you will be part of a team that is genuinely enthusiastic about supporting our customers with technical issues. Our goal is to make things easy and right for our customers, first time, every time. You will be the first point of contact when they face problems, providing troubleshooting and resolving issues via phone, social media, live chat, or email.
What you’ll be doing
* Providing a seamless service to internal and external customers through various communication channels, meeting standards and KPIs.
* Helping customers resolve problems quickly and easily, troubleshooting to find root causes, and collaborating with specialist teams when needed.
* Delivering first-class customer service, adapting your approach to meet individual customer needs.
* Developing a deep understanding of Rightmove’s systems, products, and processes to handle a wide range of technical queries.
* Managing customer expectations, providing education and advice, and resolving queries in a timely manner to reduce repeat contacts.
* Translating technical resolutions into understandable language for customers, bridging the gap between technical teams and users.
* Communicating with broader teams about customer issues and trends, advocating for bug fixes and process improvements.
* Contributing ideas for process improvements and supporting the wider Customer Experience team when needed.
Who you are
* Great problem solver with curiosity about troubleshooting issues.
* Excellent questioning and listening skills, able to adapt communication to diverse backgrounds.
* Effective communicator across different methods and audiences.
* Growth mindset, adaptable to change.
* Ownership mentality, committed to seeing issues through to resolution.
* Proactive in seeking information and solutions from relevant teams.
* Emotionally intelligent with genuine empathy, able to build rapport and maintain boundaries.
* Target-driven but customer-first.
* Detail-oriented with strong task and project management skills.
* Self-aware, open to feedback, and eager to develop.
* Skilled in stakeholder communication and relationship building.
What’s in it for you
* Competitive salary and benefits package.
* Healthcare, pension, life insurance, and employee assistance programs.
* Generous holiday entitlement plus volunteering days and holiday schemes.
* Hybrid working pattern.
* Additional benefits including life assurance, maternity/paternity leave, travel loans, discounts, and more.
We value diversity and are committed to creating an inclusive environment. Even if you don’t meet all the requirements, we encourage you to apply and share your experience.
About Rightmove
Our vision is to give everyone the belief they can make their move, making moving simpler with trusted tools and expertise. We’re proud to be the UK’s largest property platform, supporting millions of people planning their next move.
We foster a friendly, supportive workplace rooted in our core values: delivering results, acting with curiosity, valuing diversity, collaborating as one team, and making a measurable impact.
We believe in career development, ongoing training, and supporting charitable initiatives. 88% of our employees say we’re a great place to work!
Rightmove is an equal opportunity employer, committed to diversity and inclusion, welcoming applicants from all backgrounds.
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