Job Summary
An exciting fixed-term opportunity to cover maternity leave has arisen for a Clerical Officer to join the Breast Imaging Admin Team based in the Breast Care Centre at Ipswich Hospital. This post will provide essential administrative support to both the NHS Breast Screening Programme in East Suffolk and the symptomatic breast imaging service.You will play a key role in supporting the smooth running of breast imaging services, working closely with the administration and wider clinical teams to help deliver a high-quality, patient-focused service.
This is a fixed term post from 11/05/ /02/2027
Internal applicants currently employed by ESNEFT will be offered on a secondment basis only.
Main duties of the job
Respond to telephone enquiries from members of the public, national screening offices, hospital staff, and internal and external stakeholders, handling all calls sensitively and professionally and referring on when appropriateo Make and amend appointments for breast imaging, assessing the appropriate appointment type and booking into the correct clinico Assess eligibility for women who self-request screening in line with national screening criteriao Follow the 'Right Results' protocol to ensure accuracy and safety within the screening processo Use a range of computer systems including EPIC, NBSS, BS Select and PACSo Provide reception cover for both screening and symptomatic imaging clinics, remaining sensitive to the needs of patients and service userso Communicate effectively on a daily basis with staff and service users
About Youo Excellent communication and interpersonal skills with a clear, confident telephone mannero Highly organised, with proven clerical and administrative abilityo Able to work under pressure and as part of a busy teamo Experience of hospital would be advantageous, although full training will be provided
About Us
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.
We are one of the largest NHS organisations in England, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here -
Details
Date posted
13 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,465 a year per annum pro rata
Contract
Fixed term
Duration
9 months
Working pattern
Part-time
Reference number
432-HR1287-25
Job locations
Ipswich Hospital
Heath Road
Ipswich
IP4 5PD
Job Description
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Job Description
Job responsibilities
For full details of the responsibilities and duties of this role please see the attached job description.
Person Specification
Essential
Experience
Worked in a role serving the general public face to face over the telephone and by email.
Desirable
Worked in an office environment
Experience of reception work
Worked in health service
Essential
Qualifications
5 GCSE or equivalent
Good standard of Maths and English
Knowledge
Essential
PC skills
Microsoft office software
Email & Teams
Person Specification
Essential
PC skills
Microsoft office software
Email & Teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Ipswich Hospital
Heath Road
Ipswich
IP4 5PD
Employer's website
(Opens in a new tab)
Employer details
Employer name
East Suffolk and North Essex NHS Foundation Trust
Address
Ipswich Hospital
Heath Road
Ipswich
IP4 5PD
Employer's website
(Opens in a new tab)
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