What's involved with this role: Job Title: Customer Admin Adviser Ref: Middlesbrough 5270237 Pay rate: £13.26 per hour PAYE The role: This role, based in the Council’s Customer Centre, involves handling and resolving customer enquiries about the Garden Waste Service via phone, in person, and online. It plays a vital part in upholding the Council’s Customer Charter by delivering excellent service to a diverse range of customers. Key responsibilities: Act as the Council’s ambassador and first contact, prioritising quick, effective customer query resolution. Handle calls professionally and efficiently, logging contacts, raising service requests, and processing payments via the CRM Greet customers at the Customer Centre and assist with online reporting, applications, and payments Manage reception duties at central sites, responding promptly to enquiries. Keep up-to-date with Council services to guide or direct customers accurately Escalate issues to the Customer Centre Coordinator or relevant teams as needed What the client is looking for: NVQ2 in Customer Care or equivalent qualification is desirable Proficient IT skills Excellent customer service skills Experience of working in a customer facing role Experience of data entry into customer systems Knowledge of local government and its services How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. "XI JE Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.