Main area Community Medicine Grade NHS AfC: Band 4 Contract Permanent: Secretary to Diabetes & Endocrinology Hours Part time - 15 hours per week (Monday - Friday) Job ref 381-CT-7309606
Employer Sandwell and West Birmingham NHS Trust Employer type NHS Site SWB NHS Trust Town Dudley Rd, Birmingham Salary £27,485 - £30,162 pro rata per annum Salary period Yearly Closing 30/03/2026 23:59
Medical Secretary - Diabetes
NHS AfC: Band 4
Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.
Job overview
An exciting opportunity has arisen for experienced Medical Secretary to join and support the Diabetes and Endocrinology Service within Community Medicine & Ambulatory Therapies Directorate.
Would you like to take on a role that provides you with ownership of your workload? Would you like to be creative in your approach and be responsible for supporting to ensure our patients receive the best quality of care by using your skills, experience and our trust's values and behaviours?
The post holder will be responsible for all secretarial and administrative duties for outpatient Community Medicine specialties. Following all relevant operational policies, procedures and work practices, to ensure the timely processing of all patient related information, including clinic letters, reports, referrals, appointments etc.
The ideal candidate will be able to provide a comprehensive and efficient secretarial service to the team and ensure records are kept up to date and accurate. The post requires excellent organisational skills, medical audio typing, dashboard validation, and a sound knowledge of medical terminology.
You will be able to demonstrate good communication and organisational skills, along with a flexible approach to duties. You will hold relevant secretarial or audio typing qualifications to ensure you are successful to the interview stage.
Knowledge and experience within the health sector would be beneficial.
Main duties of the job
Provide a comprehensive secretarial and administrative support service to clinicians and their associated staff, following all relevant operational policies, procedures and work practices, to ensure the timely processing of all patient related information, including clinic letters, reports, referrals, appointments etc.
Monitor the patient pathways for all patients in the services make every effort to ensure all patients are offered an appointment within a timely manner, whilst adhering to organisational targets relating to waiting lists, patient referrals, etc.
Taking and typing minutes of meetings and typing of complex documents, discharges, clinic letters, reports, etc for clinicians using appropriate technologies.
Deal with queries from service users including patients and their representatives, whilst demonstrating understanding, empathy and discretion.
Deal with complex incoming post bringing information to the attention of clinicians and processing as directed.
Organising the processing of investigation results of key importance or abnormality in accordance with clinicians instructions.
Organise and oversee the referral of patients to other departments/hospitals for further treatment/investigations/appointments in accordance with clinicians instructions.
Assist in the promotion of a healthy, safe and secure working environment for the work team.
Any other ad-hoc duties as and when required in line with operational and service needs.
Working for our organisation
This is a pivotal time to join the Trust and the Community Medicine Directorate following the opening of the brand-new Midland Metropolitan University Hospital and the focused work on delivering on our core purpose and vision - to improve life chances and health outcomes and be the most integrated healthcare organisation in the country.
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for full details on what this role entails.
Person specification
Qualifications
* RSA II Typing/Word Processing or equivalent
* GCE/GCSE English or equivalent, Grade C or above.
* AMSPAR Diploma (or previous medical secretarial experience)
* RSA III Typing/Word Processing or equivalent
* Shorthand qualification, 60 wpm or above.
Experience
* Previous medical secretarial experience (or AMSPAR)
To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:
* Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
* Consider the optimal use of resources through consolidation and specialisation, and
* Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites
Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.
As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining our Green Impact programme.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Please note-If this vacancy receives a high number of applications, it will close before the stated closing date. Please ensure that you have completed and submitted your application at your earliest convenience to avoid disappointment.
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