Job Description
We’re excited to be recruiting enthusiastic Customer Service Assistants for a 12‑week temporary assignment with a leading, well‑established financial services organisation based in the heart of Hitchin.
This is a fantastic opportunity to gain valuable experience within a supportive, professional environment where you’ll receive full training, ongoing guidance, and the chance to work with a friendly, collaborative team.
Role Details
* Office-based in Hitchin
* 37.5 hours per week
* Monday–Friday, 9:00am–5:00pm
* 30‑minute lunch break
* Start date: 16th February
* 12‑week commitment required
What You’ll Be Doing
As part of a busy customer response team, your role will be focused on delivering excellent service and high-quality administration. Daily tasks include:
* Managing and responding to customer enquiries, predominantly via email
* Processing information and updating customer accounts using internal systems and Microsoft Word, Excel, and Outlook
* Creating new customer accounts and updating existing ones with accuracy and attention to detail
* Drafting clear, professional email correspondence
* Speaking occasionally with independent financial advisers to gather customer information and set up new policies
* Handling general administrative responsibilities as required
What We’re Looking For
* A positive, friendly attitude and a supportive team mindset
* Confident communication skills, both written and verbal
* Good IT ability, including proficiency in Microsoft Word, Excel, and Outlook
* Quick to learn new systems and processes
* Strong organisational skills and excellent attention to detail
* Proactive and able to use your initiative
* Ideally, you should live locally to Hitchin
Benefits
* Weekly pay
* 28 days holiday
* Full training and ongoing support
* Access to the Tate Awards Scheme, including great retail discounts