Job overview
We are recruiting for a Medical Secretary who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are looking for a highly motivated individual to work within our division.
You will have a sound knowledge of medical terminology and have the ability to work without direct supervision, be able to prioritise and manage workloads, and be the first point of contact and communication for general practitioners, consultant colleagues, nursing staff, administrative and other hospital staff, patients, relatives and outside agencies.
You will provide professional and efficient secretarial and administrative support to the consultants and medical teams.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Communicate and liaise (by letter, telephone and in person) in professional and sensitive manner with patients and their relatives.
Receive results following diagnostic tests on patients and ensure that the appropriate medical staff see all such reports and keep a patient tracker. Ensure all urgent results are acted upon promptly and subsequently filed in the patient’s notes. Results must not be communicated to patients or relatives without the consultant’s agreement.
Retrieve heavy and bulky medical records. To track all patients’ notes held in the office area using iFit and to forward these to the appropriate destination as soon as they are no longer required, ensuring information is correctly recorded on iFit.
Co-ordinate outpatient activity. Supervise and provide guidance to clerical support staff to ensure appointments are sent out in a timely and efficient manner in keeping with national targets.
Retrieve heavy and bulky medical records. Maintain medical records systems by filing and keeping an accurate record of the movement of medical records.
Dependant on varying secretarial workloads, all secretaries within the Directorate will help and support colleagues as required, including cover for annual leave and sickness or as directed by the Service Manager or their deputy.
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Qualifications
Desirable criteria
* RSA 3 or equivalent
* AMSPAR or equivalent
* Evidence of continuing development
Previous Experience
Essential criteria
* Demonstrable secretarial and administrative experience
* Handling telephone enquiries
Desirable criteria
* NHS Experience
* Recent medical secretary experience
Skills
Essential criteria
* Excellent communication and presentation skills
* Excellent verbal/written and interpersonal skills
* Excellent typing skills
* Ability to work well under pressure
* Confidentiality
* Sensitivity of approach
* Confidence, tact and diplomacy
* Initiative, flexibility and adaptability
* Awareness of limitations of experience and role
Desirable criteria
* Digital dictation
Knowledge
Essential criteria
* Computer literacy
Desirable criteria
* Lorenzo, IFIT, CIPTS, Microsoft Word, Excel and Email
Other requirements
Essential criteria
* Willingness to learn and progress
* Ability to work within a team environment
* Understanding of, and commitment to, equality, diversity and inclusion
* Role model our Trust values every day