Dir Strategic Initiatives - NS06AE
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Director of Strategy and Digital
The Middle and Large Business (M&L) Insurance Director of Strategy and Digital will collaborate with Senior Leaders, enabling functions, and matrix partners to evolve business unit strategy, drive improved results, and increase market share. This role will lead M&L in our digital solutions strategy; support strategic digital business channels, lead digital acquisition, and enable digital service and solutions. This role requires strong strategic thinking, relationships with distribution partners, innovative thinking, curiosity to solve business problems, strong influence, and the ability to lead transformative projects in a complex, matrixed environment. This role reports to Head of Strategy, Middle & Large and is based in our Hartford, CT Home Office, or one of our primary Regional Offices.
Responsibilities:
Digital Acquisition and Service:
1. Lead and execute digital acquisition and service strategies across assigned channels.
2. Manage and grow digital distribution partner strategy, including developing a comprehensive view of cost of goods sold (COGS) end-to-end, value creation through digital vs. non-digital transactions, and enabling change management through tailored WIFFMs.
3. Act as a key digital point of contact for external partners. Train distribution relationships on digital assets, workflows, product capabilities, and appetite.
4. Engage with digital distribution relationships to establish top-line premium objectives and profitably grow our portfolio.
5. Build strategic roadmap and identify new digitally focused distribution partners, including retail agents/brokers. Lead partner negotiation, onboarding, and integration.
6. Deliver on adoption, premium growth, and financial performance targets.
7. Identify opportunities to enhance digital effectiveness and efficiency.
8. Optimize production results by monitoring performance and trends for our digital assets. Track and report on asset performance, including conversion.
9. Develop and maintain strong knowledge of the digital distribution landscape. Provide insights, including competitor intelligence, to inform strategy and execution.
10. Deliver high impact and lead initiatives independently to drive top- and bottom-line performance.
11. Work with internal partners to generate key performance indicators.
12. Collaborate cross-functionally to ensure alignment with broader business objectives.
Strategy:
13. Provide key insights and information to collaboratively inform strategy and evaluate the success of implemented strategies.
14. Partner as a thought leader on challenging problems and support implementing innovative solutions to drive results.
15. Share a deep understanding of competitor positioning and new and innovative capabilities being developed externally that will accelerate the growth of the business.
16. Present innovative ideas and critical thinking to influence executive leadership and drive results.
17. Leverage observations, facts, quantitative analysis, and customer insights to reach thoughtful and creative decisions while executing with a sense of urgency.
18. Partner with the Transformation Office and senior leaders to influence routines and trade-off decisions that impact roadmap execution.
19. Understand and identify the dynamics of a rapidly changing marketplace and evolving broker/producer environment. Develop competitor and marketplace intelligence regarding overall industry, segment, distribution, and individual National Partner trends, including but not limited to M&A activity, talent, emerging technology/platforms, and HIG rank and headroom. Identify critical growth strategies in response that strengthen our competitive position.
20. Assist senior management in compilation of multi-year strategies and plans through market research, secondary research, client, operational and financial performance analysis.
21. Analyze M&L’s competitive landscape and market position to identify strengths, weaknesses and opportunities to determine improvement opportunities.
22. Communicate complex insights to senior business leaders and partners in an actionable manner.
Qualifications:
23. A minimum of 8+ years of Middle & Commercial Carrier Underwriting experience is required.
24. Superior collaboration and influence skills, including ability to manage and negotiate with multiple stakeholders in a complex matrixed organization with proven ability to earn the trust of the senior leadership team by supporting their vision, while simultaneously influencing their vision as a thought partner; builds effective relationships.
25. Demonstrated ability to lead organizations and teams through large and continuous change. This involves articulating a clear vision, inspiring and motivating employees, and creating a sense of ownership and accountability.
26. Adaptability: Being flexible and able to adjust strategies and plans as needed to respond to changing circumstances and feedback.
27. Demonstrated business and financial acumen.
28. Proven ability to manage across businesses and functions with ability to “translate" strategic vision/direction into actionable steps and to synthesize significant amounts of information and data points into pertinent messages/themes for broad consumption.
29. Demonstrated strong verbal/written communication and collaborative approach to work in highly matrixed and dynamic organization; understanding the needs of all partners and developing solutions that help achieve our goals.
30. The ideal candidate is a “storyteller” who can communicate complex ideas in a cogent, crisp, succinct, and inspiring manner based on the audience.
31. Ability to work independently and produce work product/outcomes while maintaining a strategic focus.
32. Ability to challenge conventional wisdom, including healthy debate of current business model, but to do so collaboratively and in a way that drives buy-in across the organization. This includes both having a strong point-of-view, and asking for, listening to, and synthesizing input from multiple stakeholders.
33. Strong execution and experience leading complex projects and managing deadlines.
34. Self-motivated individual with experience handling multiple high priority demands, managing expectations, and achieving objectives.
35. This role will have a Hybrid work arrangement, with the expectation of working in-office three days a week (Tuesday through Thursday).
36. Ability to travel up to 25%
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$140,400 - $210,600
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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