Location: Kingston, JM, 10 Requisition ID: 18331 Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Responsibilities To perform a variety of duties related to the troubleshooting and repair of all IGT owned equipment at agent locations example, terminals and printers, as well as prepare the equipment for distribution on the field. Performs disassembly, modification, repair, and assembly of equipment according to layout plans, blueprints, operating or repair manuals, rough sketches, or drawings. Uses test and diagnostic equipment to perform checks and rebuilds manufacturing equipment as required. To undertake troubleshooting and repair of malfunctioning agent equipment, including replacement and/or repair of malfunctioning components, reconfiguration of baseline settings and cleaning of equipment and components. Maintenance of an inventory of agent equipment and spare parts components, as well as consumables required to perform repairs and maintenance activities. Informs Bench Lead about inventory to ensure he has all the information required to set proper re-order levels. Configure and prepare equipment (such as, terminals, printers, and modems) for distribution on the field, including installing the firmware and the application. Assist the Field Service Team in performing field service activities as required; this may include transporting, installing, and maintaining IGT equipment. Make suggestions to improve performance and reliability of new and old products. Maintain draw studio equipment trouble shooting, repair and preventative maintenance of equipment. Supports with the maintenance of an environmentally safe and clean work area; ensuring that items are securely kept, and that non-repairable or useless equipment are properly disposed. Performs additional duties and responsibilities as assigned. Qualifications Academic Background Technician’s Certificate in Telecommunications/Electronics field or diploma in EEET. Experience Minimum of one (1) year related work experience. Essential Requirements Owner of a valid driver’s permit. Proficient in MS Projects, MS Visio, MS Word, MS Excel, MS PowerPoint & MS Outlook, Windows XP Speaks clearing and concise, well understood Works well with teams Effective writing skills, including reports, procedures, and letters Keys to Success Building collaborative relationships Decision making Drive results Foster innovation Personal energy Self-leadership Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate. For more information, please visit www.brightstarlottery.com.