Job overview
University Hospital Dorset are looking for a CAU Ward Clerk/Receptionist. Job Overview: To provide support to CAU and Paediatric Reception and cover for absences. To provide an efficient ward clerk service to the Children's Unit. To provide an efficient and effective elective/emergency admissions service for the Children's Unit. Base Location: Poole Hospital and then Bournemouth Hospital when the service moves. Main duties of the job Receive all patients, families and visitors to the department with a helpful courteous and dignified manner at all times. Deal with any enquiries from patients, relatives, visitors, staff, GP’s or Health Visitors from within and outside the hospital and co-ordinate to relevant source To advise the Outpatient Department of the need for follow-up appointments, following a child's discharge from the Ward, including accurate patient data. To receive telephone calls and take accurate messages for the ward staff. Be responsible at all times that the Directorate Manager is informed of any problems, potential problems or complaints that may arise. Working for our organisation Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues. UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme. This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview. Detailed job description and main responsibilities Please see job description for the full details of this position. The role of Ward Clerk/Reception is varied and training will be given. As the first point of contact for our patient's a cheerful disposition and a positive attitude is a must have. Person specification Essential Essential criteria Competent use of IT Skills Ability to work under pressure with predictable interruptions GSCE or Equivalent in English and Numeracy Essential Essential criteria Positive and Caring Attitude Time Management Skills Interest in working in the Healthcare Sector/NHS Environment Desirable criteria Adaptable to different Situations