Overview
National Account Manager – Retail & New Business Development
Location: Commutable distance to Leeds, West Yorkshire
Salary: £42,000 - £45,000 base + performance-based incentives
About OTL
At OTL, our mission is simple: Save time. Sell more. We help retailers and wholesalers grow by delivering exceptional products, seamless supply chain solutions, and trusted expertise. With over 120 colleagues worldwide, we pride ourselves on a high-performance culture built on passion, trust, accountability, and collaboration. Our teams thrive navigating a value and service focussed offer, guiding our customers to success while driving business growth.
The Role
We're looking for a commercially driven National Account Manager to grow our retail partnerships and secure new business. This role is ideal for someone who thrives on building trusted client relationships, delivering tangible results, and spotting opportunities in the market to add value. You'll be the key link between our customers and our in-house sourcing, marketing, and supply chain teams — ensuring every solution reflects OTL's reputation for quality and expertise.
Key Responsibilities
* Account Management
o Manage and grow relationships with existing retail clients, ensuring satisfaction, loyalty and profitability.
o Act as the main point of contact for accounts, resolving issues quickly and ensuring seamless operations.
o Understand each client's business goals and develop tailored solutions that deliver measurable results.
o Regularly review account performance and implement strategies to drive growth.
* New Business Development
o Identify and win new business opportunities within the retail sector.
o Build a strong pipeline through networking, research, and lead generation.
o Present compelling, value-driven solutions and manage the full sales cycle from pitch to close.
o Deliver strategic business development plans to expand OTL's retail client base.
* Sales & Performance
o Consistently meet or exceed sales targets across both existing accounts and new opportunities.
o Track performance and provide accurate reporting to senior management.
o Work closely with marketing, sourcing, and product teams to ensure OTL's offer stays aligned with market trends.
* Collaboration & Reporting
o Partner with internal teams to ensure projects are delivered on time, to specification, and within budget.
o Share market insight and client feedback to help shape OTL's product and service offering.
What We're Looking For
* Proven experience in national account management, ideally within FMCG, retail or a related industry.
* A successful track record in new business development and sales growth.
* Strong communication and relationship-building skills with clients at all levels.
* Commercially minded, results-focused and highly self-motivated.
* Excellent organisational skills and the ability to manage multiple priorities.
* Strategic thinker with creative problem-solving ability.
* Proficiency with CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint, SharePoint).
* Holds a full UK driving licence and can travel nationwide- meeting existing and potential clients.
Desirable
* Experience working directly with retail or wholesale clients.
* Understanding of retail industry trends and competitor landscape.
* A relevant qualification in business, marketing, or similar is advantageous but not essential.
Why Join OTL?
* Competitive base salary (£42,000 – £45,000) plus performance-based incentives.
* A supportive, high-performance culture where success is celebrated and collaboration is prioritised.
* Ongoing development opportunities and scope for career progression.
* Flexible working arrangements to help you thrive – balancing time on site, time with clients and time working from home.
* Be part of a business that lives its values — Value, Passion, and Expertise — every day.
To Apply
If you feel you are a suitable candidate and would like to work for OTL, please do not hesitate to apply.
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