Senior Contract Manager - Lloyds Banking Group
BT Group Glasgow, Scotland, United Kingdom
About the Role
You’ll be a senior member of a dynamic contract management team serving one of our biggest, long‑standing and prestigious UK customers. You’ll talk to the customer every day driving delivery of the contract and also work and direct a wide variety of BT colleagues from across our business to transform customer requirements into reality. You’ll become a master at finely balancing customer satisfaction with our bottom line as you navigate and negotiate a variety of complex contractual conundrums. You’ll experience the everyday job satisfaction in problem solving for our customers and colleagues as part of the LBG contract management team.
What You’ll Be Doing
* Meeting the contracted financial and performance targets and obligations through the complete contract lifecycle. Ensuring supporting functions such as billing, pricing and ordering are delivering for the contact centre P&L.
* Leads on delivery of the contract management obligations in Respective Area (NGN).
* Managing the contractual risks for the lifecycle of the contract, escalating to CDD where applicable for resolution.
* Management and resolution of conflicts.
* Ensuring effective change control of contracts in account(s), to reduce cost and maximise profit for BT.
* Work with colleagues from contract assurance and legal to deliver accurate and risk‑averse contract changes.
* Responsibility for NGN P&L.
* Management of a complex P&L involving different service towers, product lines and third parties.
* Ensuring forecast accuracy for revenue and cost.
* Margin optimisation and cost control.
* Maintain appropriate governance of all activities impacting the financial and contract outcomes of respective contracts.
* Uses robust data to support analysis & decision making. Proactively monitors trends to gain insight and shape processes. Interpret, manipulate and present large volumes of data effectively.
* Build long‑term customer relationships which drive good business outcomes.
* Communicate effectively at all levels, encouraging correct process compliance and tool usage, presenting business plans, forecasts and risks to senior internal global stakeholders with clarity.
* Build strong cross‑functional relationships, embedding and role‑modeling collaborative ways of working.
* Responsible for ensuring before contract signature that proposed contractual obligations are achievable.
* Ensures commercial decisions taken within the contract DoA structure.
* Responsible for supplier relationship, overseeing delivery of supplier commercial obligations.
* Responsible for management of key supplier relationships, including strategy, negotiations and leading on commercial and pricing strategy of key deals.
* Works with our delivery and service organisations to ensure that key projects and programmes deliver against their obligations and impact the P&L positively.
* Provide informal ongoing mentoring and coaching to team members, ensuring they have the resources needed to work effectively.
The Skills You’ll Need
* Negotiation
* Contract Management
* Commercial Acumen
* P&L
* Customer Relationship Management
Benefits Include
* 15% on target bonus
* Health Care
* Car Allowance
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service.
* 24/7 private virtual GP appointments for UK colleagues.
* 2 weeks carer’s leave.
* World‑class training and development opportunities.
* Option to join BT Shares Saving schemes.
Flexible working
BT has moved to a hybrid working model - you can work from home 2 days per week. This means you’ll be at your contractual location 3 days a week.
About Us
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1–2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start‑ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi‑skilled team that makes a significant impact to society.
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