Chesterfield Royal Hospital NHS Foundation Trust
Central Product & Service Management Lead
Closing date is 19 March 2026
The East Midlands Acute Providers Digital Design Collaborative (EMAP DDC) is a strategic partnership of NHS Acute Trusts working together to deliver a unified digital transformation across the region. Our ambition is to operate as one integrated healthcare system, using digital innovation to improve patient care and streamline operations.
In collaboration with EMRAD (East Midlands Radiology Consortium), the DDC is expanding its remit to take ownership of several key functions previously managed by EMRAD, including:
* Product & Service Management
* Governance (Discovering Innovation and Procurement are out of scope for this role)
We are now recruiting a Central Product & Service Management Lead to lead the transition of these functions into DDC ownership. This role offers a unique opportunity to shape how digital services are governed and delivered across the region, ensuring they meet the needs of clinicians, patients, and operational teams.
If you're passionate about digital transformation, stakeholder engagement, and driving service excellence in healthcare, we'd love to hear from you.
Main duties of the job
Product & Service Management – Oversee supplier accountability across service delivery, product quality, and performance. You'll manage issue resolution, maintain the product roadmap, and ensure alignment with network priorities.
Governance – Lead governance processes across the network, including DPIAs and Clinical Safety Reviews, ensuring compliance and consistency.
About us
Derbyshire Support and Facilities Services Ltd. (DSFS) is a subsidiary company that is 100% owned by Chesterfield Royal Hospital NHS Foundation Trust.
DSFS has just over 900 staff across Soft and Hard Facilities Services, and our corporate services including, ICT, Patient Records, Switchboard, Procurement, Finance and Clinical Engineering. Very much part of the 'Chesterfield Royal family', DSFS builds on solid NHS foundations to offer a more commercial approach that's dynamic, flexible, and proactive.
DSFS is proud to be striving to achieve a truly diverse and inclusive flexible workforce by valuing and welcoming everyone's abilities, uniqueness, and individuality. All our colleagues have the right to and should be able to feel 100% themselves at work; we believe that all our people add to and should improve our culture and not just fit in with it. By embracing our diverse backgrounds and differences our culture becomes richer and makes us stronger together.
Derbyshire Support and Facilities Services Limited currently do not offer a Certificate of Sponsorship; any applications which require sponsorship will not be considered.
When applying for roles please complete all sections of the application form.
Job responsibilities
For details of this exciting role, please see the attached Job description and Person Specification. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that is required.
Person Specification
Education, Training and Qualifications
* Degree or equivalent experience in a relevant field (e.g., Health Informatics, IT, Business Management)
* Project or service management certification (e.g., PRINCE2, ITIL, Agile)
Experience and Knowledge
* Experience working in or with NHS Trusts or healthcare organisations
* Proven track record of managing supplier relationships and holding suppliers to account
* Experience in product and/or service management in a digital or technology context
* Experience leading governance processes such as DPIAs and Clinical Safety Reviews
* Experience in user engagement and managing feedback loops
* Experience in benefits realisation and performance tracking
* Strong understanding of digital product lifecycle and service management principles
* Knowledge of NHS digital governance frameworks and clinical safety standards
* Familiarity with radiology and imaging systems (e.g., PACS)
Skills and Ability
* Ability to manage complex stakeholder relationships across multiple organisations
* Ability to lead change and drive continuous improvement
Communication and Interpersonal Skills
* Excellent communication and facilitation skills
* Collaborative and inclusive leadership style
Values and Behaviours
* Proactive and solution-focused mindset
* Comfortable with ambiguity and able to adapt to evolving environments
* Commitment to user-centred design and service improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Chesterfield Royal Hospital NHS Foundation Trust
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