Business Support Officer
Payrate: £15.38 per hour via PAYE / £19.43 per hour via Umbrella
Working Pattern: Monday–Friday
Hours: 37 hrs per week
Contract Length: 2+ Months
Purpose of the job
Provides a range of business support functions to support internal and external customers. This may require service-specific skills and knowledge.
Key job outcomes/accountabilities
• Provide a range of business support services for one or more service areas, taking ownership and responsibility.
• Make real time service decisions in response to operational issues in line with local procedures and established guidance.
• Demonstrate the council’s values: Dedicated, Respect, Ownership, Curious, Collaborative.
• Carry out specific administrative tasks requiring a discrete skill or in-depth knowledge base.
• Respond to enquiries from internal and external customers and stakeholders including escalated issues, resolving at the point of contact where possible.
• To carry out, monitor and reconcile financial transactions.
• Prepare and provide documentation and information.
• Check service delivery and processes are in line with local guidance and legislation.
• To own and drive forward process improvements.
• To communicate effectively with colleagues, senior management, internal customers and external agencies.
• May involve direct contact with citizens of Bristol including escalated issues with difficult customers.
• To deal with escalated issues within the business support area.
• To take responsibility for own day to day operational issues.
• To work within legislative and procedural guidelines
• This is an office-based role that may require travel to different sites.
• To manage own performance and to maintain a high standard in the following competency areas as outlined in ‘My Performance’: Teamwork, Customer Service, Delivery, Change, Interpersonal Skills, Planning and Organising, Problem Solving and Decision Making, ICT Skills, Administrative, Project Management, Analytical.
Additional information: For some roles it will be necessary to undertake a basic DBS check, if this is required it will be specified in the job advertisement.
This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes.
General Accountabilities
• So far as is reasonably practicable, the post holder must ensure that safe working practices are adopted by employees and in premises/work areas for which the post holder is responsible to maintain a safe working environment for employees and service users. These are defined in the Corporate Health, Safety and Welfare Policy, departmental policies and codes of practice
• Work in compliance with the Codes of Conduct, Regulations and policies of the City Council.
• To model and promote good equalities practice and value diversity across the service.
• Ensure that output and quality of work is of a high standard and complies with current legislation / standards.
• Ensure that all mandatory training is undertaken as required e.g. – Client's Induction, Health and Safety, Equalities, Safeguarding Children and Safeguarding Adults. Please note - this is not a comprehensive list.
Note:
• The Safeguarding Business Support Team requires a Business Support Officer to join us in a role supporting the Child Protection Conference Service.
• The BSO will need to have previous minute taking experience as well as good working knowledge of Microsoft 365 applications, a high level of accuracy and attention to detail.
• The BSO will be required to attend conferences in person at various clients offices around the city (so travel is required via car, bike, bus, e-scooter etc). The role will involve taking minutes at these multi-agency conferences, typing up notes into the required format, updating a database and distributing letters/ reports to professionals and family members.
• Please note due to the sensitivity of the work area confidentiality is essential and some conferences may contain distressing content.
If shortlisted, A recruiter from the team will reach out for an initial pre-screening discussion. (you'll get a call from Manchester Number starting from +44 161/0161 )