Internal Sales Representative - Concrete Syston Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work closely with the District Sales Managers for the local area to provide a seamless commercial approach. Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience. Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC). Be able to cover order taking to assist the distribution function as the need arises. Sales Management · Generate new business through structured, proactive outbound calls and planned follow up. · Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans. · Identify and develop relationships with key prospects and decision makers of existing customers effectively communicating Hanson's value, unique selling proposition and differentiators. · Price jobs for specific customers to agreed volume levels in line with pricing guidelines agreed with the DSM and CSL. · Work with DSM to conduct market analysis including assessments of demand, customer segmentation and location and capability of competitors. · Identify opportunities to add value and contribute to the success of the customer's business. · Price cash sale enquiries in line with cash sale pricing policy. Sales Administration Efficiently handle all customer written and verbal enquiries in a timely manner. Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers' reasonable needs. Navigate systems efficiently and accurately, keeping the customer informed at all times Ask relevant questions and communicating in an empathic, confident and assertive manner Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Heidelberg Materials business Liaise with other internal and external Hanson team members in relation to customer orders, pricing, products, delivery matters via phone and email Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities or authority of the job incumbent. Take payment for cash sale jobs. · Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area's business goals and objectives Develop knowledge of other roles within the team and be able to provide cover as far as possible. Order Management Understand basics of order placement so as to be able to place customer orders if temporarily covering for Shipper role. Be able to create, alter and confirm new customer orders whether on account or as a cash sale, completing all necessary customer order details within the Company's SAP Order Management system, such as customer name, billing address, delivery address, full customer contact name and telephone number; order date, delivery time, type of product ordered using the material search function to locate the required product, quantity of the product required Understand production and truck capabilities and negotiate realistic delivery times with customers considering other orders on the day. Offering the best solution using the order delivery viewer screen within Heidelberg Materials's transport management system General Develop product knowledge for all Heidelberg Materials products. · Develop knowledge of concrete industry, customers and markets. Link with the area teams and relevant external departments to ensure high level of customer service is maintained. Maintain good working relationships including a courteous and prompt response to customers, colleagues, drivers, plant staff and transport personnel Key Targets Volume and margin for allocated plants. · Increase in customer numbers. Why Join us? At Heidelberg Materials, we don't just offer jobs-we build careers. As a global leader in construction materials, we're committed to innovation, sustainability, and, above all, our people. Rewards & Benefits We're proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member Competitive Package: Salary, bonus incentives, generous pension, and life assurance Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, Season and travel ticket loans Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ, Women in STEM, Armed Forces, and more) Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities