Job Description
Who are we?
Snapper is a technology company that offers high-powered data solutions to the global public transport market. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Public transport is a key lever to decarbonise and decongest our cities. We know when the public transport experience is consistent, easy and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet!
About the role:
The purpose is to focus on customer satisfaction, retention, and support word of mouth referral for users of the Mosaiq Transit Intelligence Suite. This role supports our Customer Success Lead to set the tone for customers from when they onboard to Mosaiq right through the lifecycle. Your aim is for customers and partners to get the most value from Mosaiq and Snapper to manage and improve the performance of the Public Transit network.
What will you be doing?
You'll work alongside and support our Customer Success Lead, identifying and championing process and product improvements, delivering customer-led insights to the re...