Broker Relationship Manager
Job ID: 128045
Working hours: This role is available on a Part-Time, Job-Share or Full-Time basis.
Location: South East Region with travel to our Croydon office. You will be expected to travel to visit your broker panel locations.
Closing date for applications: 02nd November 2025
The opportunity
Are you looking for an exciting new opportunity where you’ll get to develop and grow relationships with brokers? Our Broker Relationship Manager role could be just the one for you!
At Zurich, we put our customer and broker panel needs at the heart of everything we do through our range of products and services. We are committed to helping you grow for the future, building on your existing sales, product, and market knowledge.
We are seeking a highly motivated and experienced Broker Relationship Manager to join our team. The successful candidate will be responsible for managing and developing new and growing broker relationships. This role requires a strategic thinker with exceptional interpersonal skills and a deep understanding of the insurance industry.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.
Please talk to us at interview about the flexibility you may need.
Key responsibilities
* Management and development of new and growing broker relationships.
* Development responsibility for broker panel. These accounts will vary in size, complexity or how technical they are in nature.
* With support from the outset if required, working with minimal supervision you will be responsible for delivery of own sales and business performance targets.
* Work with all brokers on panel to educate and implement new initiatives and drive pipeline, as well as other sales campaigns and appropriate marketing.
* Identifying actual and potential customers or intermediary needs and meet those from the various products and propositions that exist within the business.
* Complete a granular evaluation of your broker panel to drive maximum share of wallet.
* Achieve minimum required standard for completion of all essential business tools.
* Implement the Zurich distribution strategy and objectives through all allocated brokers.
* Carry out presentations and sales training for new product launches.
* Working alongside Underwriters and the wider business to provide brokers with a market leading service proposition.
Your skills and experience
* DIP CII qualification or working towards it (preferred).
* In-depth knowledge of market dynamics, product details, and technical aspects, with a strong drive to continuously improve.
* Adherence to industry standards and best practices.
* Well-versed in the unique characteristics and trends of the UK General Insurance market.
* Proven ability to forge strong connections with brokers.
* Effective collaborator with a strong ability to work within a team environment.
* Excellent verbal and written communication abilities to articulate ideas clearly and confidently.
* Skilled in managing your schedule and prioritising tasks based on urgency and business needs.
* Ability to oversee and drive successful outcomes in these areas.
* Exceptional planning skills to manage your diary effectively and prioritise tasks critical to business success.
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year.
* 12% defined non-contributory pension scheme.
* Annual company bonus.
* Private medical insurance.
* Option to buy up to an additional 20 days or sell some of your holiday.
Who we are
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet.
Our culture
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture.
We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support.
We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.
Financials
* 12% defined non-contributory pension scheme.
* Annual company bonus.
* Income Protection.
* Life cover - four times your salary.
Time away
* 25 days holiday a year plus bank holidays.
* You can also request to swap UK bank holidays for days off that have cultural or religious significance to you.
* Option to buy up to an additional 20 days or sell some of your holiday.
* Three days paid volunteering.
* Up to 16 weeks' full pay for maternity, paternity and adoption leave.
Your health is important to us
* Access to Private medical insurance.
* Virtual GP appointments.
* Discounted gym membership.
* Free flu jab.
* Access to a wealth of support from our wellbeing partners.
We're making a difference
* Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5˚C’ pledge.
* Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
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