Who are we?
Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.
The Role:
As a Reservations and Communications Executive, you will handle all day-to-day enquiries for Estelle Manor. You will be responsible for answering and responding to all incoming calls, messages and requests in a warm and friendly way ensuring our members and guests always feel hosted in their home. With a passion for delivering exceptional service in an efficient manner, you will have a positive attitude and keen motivation to develop any previous reservations experience and skills.
Who we are looking for:
* Passionate about creating exceptional guest experience with keen attention to detail.
* An enthusiastic team player with a positive mindset and hugely charismatic.
* Excellent communication skills and stakeholder management skills with the ability to build relationships with colleagues, senior management, members and guests.
* Ability to perform under pressure and deliver results to deadlines.
* Confident computer user.
What’s in it for you?
At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Birthday Wheel surprises. Nurture your well-being with stocked colleague spaces and daily Smart Fridges. Engage in forums shaping The Estelle Way and utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here at Estelle, we want to create a unified culture and sense of belonging across both Estelle Manor and Maison Estelle. We have a range of perks and benefits at your fingertips:
* Biannual company socials plus smaller social and sports groups.
* Exclusive staff rates and F&B discounts across sister properties.
* Estelleversary and Birthday Wheel gifting for all employees (including overnight stays and dinners).
* Colleague spaces stocked with food, drinks and locally sourced coffee.
* Seasonal, daily stocked Smart Fridges with freshly prepared meals while on shift.
* Added protection of our pension, health cash plan and life assurance schemes.
* 28 days holiday, inclusive of bank holidays, which increases with length of service.
* Colleague Forums and Sustainability Committees to help create The Estelle Way.
* Recommend-a-friend bonus scheme.
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