Communication & Engagement Lead
1. Lead strategic communications for a high-impact transformation programme shaping change across NFU Mutual.
2. Own and deliver engagement for a major data reporting workstream, influencing stakeholders at every level of the organisation.
3. Remote role with travel required once a quarter
About the role
We’re looking for a strategic and delivery-focused Communication & Engagement Lead to play a pivotal role within a high-profile transformation programme impacting a significant part of the organisation. This is a 12-month fixed term opportunity where you’ll lead the planning and delivery of internal communications and engagement activity across multiple audiences, ensuring colleagues receive the right information, at the right time, in the right way.
You’ll shape and evolve the overall deployment communications strategy, while taking specific ownership of a key data reporting workstream, which will form a significant proportion of your focus. Working closely with Programme Leads, senior stakeholders and the wider Internal Communications team, you’ll design structured, strategic communication plans that drive clarity, engagement and successful adoption of change.
You’ll be responsible for developing and maintaining comprehensive internal communications plans, mapping audiences and determining who needs to know what and when. From engaging senior leaders and programme stakeholders to delivering clear, practical communications to end users about what’s changing and what it means for them, you’ll ensure messaging is aligned, consistent and impactful.
Using a range of communication channels including digital platforms, enterprise social media and traditional methods, you’ll tailor content to different audiences and continuously review effectiveness. You’ll act as a trusted advisor to programme stakeholders, influencing approach, shaping engagement activity and maintaining strong relationships across the business.
Alongside your work on the data reporting workstream, you’ll contribute to the wider programme communications strategy, helping to support and evolve how we engage colleagues throughout the transformation journey.
This role is field based with travel required every quarter to collaborate in person at one of our Regional Service Centres (Belfast, Glasgow, York, Bristol) or our Head Office in Stratford Upon Avon.
This is an exciting opportunity to combine strategic thinking with hands-on delivery, playing a visible role in supporting change across NFU Mutual.
About you
You’ll be an experienced internal communications professional who thrives in complex programme environments, ideally within General Insurance or Financial Services. Comfortable operating both strategically and operationally, you’ll know how to design structured communications plans that cut through complexity and support successful change delivery in a regulated environment.
You’ll bring credibility, confidence and strong judgement, building trusted relationships with senior stakeholders while maintaining attention to detail and pace. Resilient and highly organised, you’ll be comfortable balancing competing priorities and influencing at all levels of the organisation.
4. Proven experience developing and delivering internal communications strategy and planning, including within change or transformation programmes
5. Strong background in change communications management (preferably complex data changes) and delivering messaging across multiple channels.
6. Excellent written and verbal communication skills, with the ability to present complex information clearly and confidently to varied audiences.
7. Demonstrable stakeholder engagement and influencing skills, with the ability to build personal credibility and manage senior relationships effectively.
8. Strong strategic thinking, prioritisation, attention to detail and resilience, maintaining quality and momentum in a fast-paced programme environment.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
9. Salary Up to £55,000 depending on experience
10. Annual bonus (up to 17.5% of salary)
11. Contributory pension scheme, up to 20%, including your 8% contribution
12. 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
13. A Family Friendly policy that helps you balance your work and family responsibilities
14. Access to savings at High Street brands, travel and supermarkets
15. £20 contribution to a monthly gym membership – subject to T&Cs
16. Health and wellbeing plan - cashback for dentist, opticians, physio and more
17. Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
18. Employee Volunteering - volunteer in the community for one day each year
19. Unlimited access to Refer a Friend £500 bonus scheme
20. Life Assurance cover of 4 x salary
21. Employee discounts of 15% on a range of NFU Mutual insurance policies.
22. Salary sacrifice employee car scheme - subject to eligibility
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.
Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.