Imperial Recruitment Group are delighted to announce that we are working exclusively with one of our high-profile clients to appoint a Sales Coordinator on a permanent basis.
The purpose of this role is to act as the first point of contact for our local authority and occupational therapist customers, their clients, and directly the end-users of our products. The role requires the management of a shared inbox, appointment booking and both inbound/ outbound calls from all aspects of the business.
Job Title: Sales Coordinator
Salary: Competitive basic (DOE) + Bonus
Hours: Full time, general office hours
Location: Stockton-on -Tees
Key Responsibilities:
* Ensure one call resolution by providing an excellent service to our customers, avoiding further calls into the business.
* To receive incoming calls from Occupational Therapists, working for a local authority, and offer guidance and assistance – often leading to scheduling an appointment between one of our surveyors and their client.
* To plan, organise and keep up to date several diaries for companies sales force, liaising between the end-user, occupational therapist and surveyor - providing efficient planning to allow the business to achieve our service level agreements with local authorities.
* To co-manage the shared inbox and direct sales enquiries to ensure a quick response time - ranging from 15 minutes to 24 hours depending on the query.
* To receive incoming phone calls and to offer guidance on our products and services.
* To accurately input or update all information onto companies CRM’s for any changes to survey times.
* To create follow up appointments using companies bespoke CRM system.
* To carry out any other reasonable duties requested by the Marketing Manager.
To be considered for this opportunity you will have:
* Experience in a Sales Coordinator or Sales Administrator role
* Confident speaking to clients via telephone and emails
* Confident managing busy diaries
* Experience using a customer relationship management system
* Above-average knowledge of MS Office
* Be a team player with the ability to learn quickly
For more information on this incredible opportunity please contact Adam Pearson at Imperial Recruitment Group.
Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process