Vickerstock are proud to be working in partnership with a leading manufacturing organisation to recruit a Technical Support Engineer to join their growing service team.
This is an excellent opportunity for an experienced technical professional to play a key role in supporting customers and internal teams, providing expert guidance on products, parts, and systems within a fast‑paced engineering environment.
Technical Support Engineer
The Role
* Provide technical support via phone and email, ensuring all queries are handled efficiently
* Deliver product familiarisation and technical system guidance to customers and stakeholders
* Interpret technical drawings and documentation to support fault finding and queries
* Produce and maintain accurate parts listings, BOMs, and technical records
* Support service and parts enquiries related to new contracts and tenders
* Ensure product manuals and technical documentation are up to date
* Log calls, identify trends, and highlight training needs
What you will need to succeed
* 5+ years experience in a manufacturing or technical environment
* Strong experience handling technical queries and supporting customers
* Ability to read and interpret engineering drawings
* Experience with parts listings, system classification, and BOMs
* Strong fault‑finding and problem‑solving ability
* Excellent communication skills with the ability to explain technical information clearly
* Highly organised with strong attention to detail
* Proficient in Microsoft Office
Desirable Criteria
* HND in Engineering or similar qualification
* Experience using 2D/3D CAD systems
* Knowledge of vehicle systems, including control systems, chassis, powertrain, or driveline
* Familiarity with vehicle regulations
* Experience delivering technical or product training
* Working knowledge of Sage Line 500
Whats in it for you?
* Opportunity to join a well‑established and innovative manufacturer
* Varied and technically engaging role
* Supportive team environment with opportunities for development
* Exposure to cutting‑edge products and systems
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