Please refer to the Applicant Guide via this link for key information:-
Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
Lewisham and Greenwich NHS Trust is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across London boroughs of Lewisham, Greenwich and Bexley.
We are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care through the implementation of a new EPR solution that aligns our acute and community services.
Key to the success of the EPR implementation will be the engagement and involvement of staff and service users in developing and delivering the transformation.
We are seeking enthusiastic and motivated EPR Change Support Officers to join our EPR Delivery Team and play a key role in supporting this transformation. As an EPR Change Support Officer, you will work closely with clinical, operational, and corporate teams to support the delivery of change activities that prepare staff for new ways of working and ensure successful adoption of the EPR system. You will contribute to a safe and effective go-live, helping to improve patient care, staff experience, and operational efficiency across the Trust.
This is a fixed-term contract with a fixed end date of 01 June 2027. As a result, the actual duration of the contract may be less than 12 months for some candidates, depending on their start date.
Main duties of the job
The EPR Change Support Officers will support the planning, coordination, and delivery of change management activities across the EPR Programme. Working alongside programme colleagues and operational stakeholders, you will help ensure staff are informed, engaged, prepared, and supported throughout the implementation journey.
Key responsibilities include:
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Detailed job description and main responsibilities
The EPR Change Support Officers will provide project and change management support to the EPR Programme, contributing to the successful implementation of the Trust's new Electronic Patient Record system.
Key responsibilities will include:
Change Management and Engagement
Project Delivery
Stakeholder Management
Benefits Realisation and Continuous Improvement
The successful candidates will be highly organised, proactive, and able to work effectively in a fast-paced environment. They will have excellent communication and interpersonal skills, strong project support experience, and a passion for delivering meaningful change that improves outcomes for patients and staff.
Person specification
Essential criteria
Experience
Essential criteria
Desirable criteria
Knowledge and Skills
Essential criteria
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note: Information provided during recruitment and pre‑employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.