Job Title: Customer Service Specialist
Location: Portsmouth
Salary: up to £27,000
Are you an experienced Customer Service Specialist, looking to join a fantastic business that really cares about its staff?
Customer Service Role Overview:
Based in Portsmouth, our client is looking for an experienced Customer Service Specialist to join their growing and supportive team. Reporting in to a very knowledgeable manager, you will ensure customers receive an excellent service with quick and accurate responses, all whilst adding a personal touch to enhance customer satisfaction.
What the Customer Service role will involve:
Handling and resolving customer queries through a variety of channels.
Ensuring the highest level of customer service at all times.
Building and maintaining relationships with customers and internal stakeholders.
Maintaining the in-house CRM system to ensure accurate data is held and follow-ups are provided where necessary.
What you’ll bring:
Previous experience in a similar role
A keen interest in the tech industry and a desire to learn
Experience in using and maintaining a CRM system
Strong communication skills
An ability to multitask and prioritise your workload
Excellent attention to detail
Additional Benefits & Information:
25 days holiday plus bank holidays (with the chance to buy additional days)
Health plan scheme
Upskilling apprenticeship training
Cycle to work
Employee Assistance Programme
Staff discounts
Social and wellbeing events
Hybrid working (after training period)
If you feel you have the skills and experience to match this Customer Service position, we would love to hear from you! Please reach out to one of the team at Liberty Recruitment Group