ABOUT THE ROLE
We are looking for a motivated individual to join our team and undertake the following responsibilities:
1. Process customer complaints, snagging and assist with any related issues.
2. Maintain regular communication and updates with customers.
3. Provide general administrative support to the Head of Customer Care.
4. Handle customer queries and complaints effectively.
5. Liaise with Site Managers, Contracts Managers, and the Construction Director to coordinate meetings with customers on behalf of the Customer Care Manager.
REQUIREMENTS
6. Proven experience in a customer service role with a residential developer.
7. Open to challenges and skilled at providing effective solutions to concerns.
8. Polite, professional, and an outstanding communicator.
9. Able to act quickly and make decisions.
10. Proficiency in IT systems, including customer relationship management (CRM) tools.
11. Committed to fostering Diversity and Inclusion in the workplace.
REWARDS AND BENEFITS
The salary will be dependent on the level of exposure to customer service roles. The company offers excellent opportunities and offers a basic salary in the region of up to £35k DOE. In addition to the basic salary there will be further company benefits.