What you’ll be doing
1. Contribute proactively to the account strategy by supporting the Sales Director in the development and execution of Account Strategies and Account Development Plans for your nominated clients.
2. Take ownership of building and maintaining successful, sustainable, and profitable long-term customer relationships, including managing complex stakeholder hierarchies and handling escalations at the appropriate level.
3. Develop a deep understanding of each customer’s requirements and transformational roadmap, ensuring robust and up-to-date Account Development Plans are in place. These should accurately reflect the competitive landscape and BT’s positioning within it.
4. Drive continuous improvement in customer satisfaction and support efforts to increase Net Promoter Scores within your account portfolio.
5. Define, develop, and own the customer contact strategy, ensuring strong, strategic relationships with key stakeholders are maintained and enhanced.
The skills you’ll need
6. Commercial Awareness
7. Business Acumen
8. Negotiation
9. Stakeholder & Relationship Management
10. Experience in a sales or business development role within the telecommunications or technology sector.
11. Demonstrated success in designing and delivering complex, commercially viable customer solutions—ideally with deep knowledge of BT’s products and services, or comparable experience across mobile, fixed voice, cloud, and data solutions.
12. Experience engaging at a senior (e.g. C-suite) level within UK private and/or local government sectors.
13. Familiarity with a range of professional sales methodologies, such as SPIN Selling, NLP, or other recognised frameworks.
14. Proven ability to lead virtual teams to deliver customer-focused managed services and solutions.
15. A strong track record of sales success and account development with large public sector or government clients.
Here are some of the great benefits we offer
• Up to 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
The skills you’ll need
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally. We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.