Service Team Leader
Full Time | Permanent | Competitive Salary + Benefits
Are you a confident team leader with a passion for delivering excellent service and driving team performance? We’re looking for a proactive Service Team Leader to supervise daily operations, support team development, and ensure consistently high service standards.
This is an exciting opportunity for someone with strong supervisory experience who thrives in fast-paced environments, enjoys leading people, and takes pride in delivering outstanding customer experiences.
About the Role
As a Service Team Leader, you’ll supervise a team responsible for delivering high-quality services to a diverse customer base. You’ll oversee daily operations, manage staff performance, support operational processes, and ensure the smooth running of service delivery.
You’ll play a key role in maintaining operational standards, managing resources, supporting compliance requirements, and helping drive continuous improvements across service operations.
This is a hands-on leadership role offering variety, responsibility, and the opportunity to develop your management skills.
Key Responsibilities
Customer Service & Service Delivery
Provide professional, responsive, and friendly service to customers.
Supervise and support your team to deliver consistently high service standards.
Manage shifts effectively, including planning staff rotas and addressing operational needs.
Respond to customer queries, feedback, and issues promptly and professionally.
Maintain high standards of presentation across the service environment and team.
Build positive relationships with customers and encourage feedback.
Operations & Business Performance
Ensure services are delivered in line with quality, safety, and operational standards.
Monitor stock levels and place accurate orders for supplies as required.
Complete regular stock checks and maintain accurate records.
Ensure correct stock rotation and minimise waste.
Monitor equipment and facilities, reporting faults and resolving issues where possible.
Ensure compliance with operational procedures, portion control, and performance standards.
Support the transportation of equipment or supplies as required.
Financial & Administrative Responsibilities
Operate electronic point-of-sale systems accurately.
Manage cash handling procedures including opening, closing, and reconciliation.
Maintain security of cash, data, and operational areas.
Complete administrative tasks and records accurately and on time.
Compliance & Safety
Ensure compliance with Health & Safety regulations and operational procedures.
Maintain hygiene, safety, and quality control standards.
Follow Hazard Analysis and Critical Control Point (HACCP) requirements where applicable.
Ensure team compliance with Control of Substances Hazardous to Health (COSHH) regulations.
Maintain accurate safety and operational records.
Team Leadership & Development
Motivate and support team members to achieve performance targets.
Provide coaching, guidance, and performance feedback.
Conduct performance reviews and development conversations.
Identify training needs and support team development.
Monitor staff attendance and maintain appropriate records.
Support equality, diversity, and inclusion within the workplace.
Handle day-to-day team performance issues and escalate where necessary.
What We’re Looking For
Essential
Previous experience in a supervisory or team leadership role.
Strong customer service and communication skills.
Excellent organisational and problem-solving abilities.
Experience managing staff schedules and workloads.
Knowledge of Health & Safety and operational compliance standards.
Ability to work independently and as part of a team.
Good literacy and numeracy skills.
Flexible approach to working hours including evenings and weekends.
Professional and positive approach to team leadership.
Desirable
Experience managing stock control and ordering processes.
Relevant food safety or operational safety qualifications (training provided if required).
Experience using EPOS or similar systems.
Full clean driving licence.
Working Pattern
36 hours per week on a rota basis.
Includes evenings, weekends, and public holidays.
Flexibility to work across multiple operational locations as required