Technical Customer Advisor - Belfast - NI Water Are you a customer-focused professional with experience managing technical queries and delivering high-quality service? Join Northern Ireland Water’s Developer Services team at Westland House, Belfast, where you’ll play a key role in supporting customers and developers in the provision of new water and wastewater services. About the role: £15.31 per hour Westland House, Belfast (hybrid working available after 3 months) Monday to Friday 37.5 hours per week Full time, temporary for up to 6 months Please note closing date for this vacancy is 29th January 2026 - however you can register your interest for other upcoming vacancies by applying today What you'll be doing in this role: The investigation, end-to-end case-management* and respond to telephone and/or written enquiries ensuring a holistic customer management approach. Plan effectively: coordinate; prioritise and schedule own caseloads on a daily and weekly basis to optimise achievement of service levels, first time resolution to customer queries and internal and external targets. Represent NI Water in a professional and confident manor when in contact with our customers and Stakeholders Work collaboratively with the Customer Relations Centre, Metering & Billing, Work Control, Customer Services and Production Line colleagues, sharing information and communicating effectively to enhance service delivery for our customers. Challenge current processes and assertively question the appropriateness of response to customer issues from around the business. Identify and recommend more efficient ways to deliver quality customer service, contributing to an ethos of continuous improvement. What you'll need for this role: A minimum of 5 GCSEs Grade C or above, must include English, or equivalent educational attainment. At least 2 year of experience in a Customer Service role, where providing high-quality verbal and written responses is the main focus, within a fast-paced environment. Excellent communication and interpersonal skills with experience of dealing with internal and external stakeholders. Demonstrated experience in the management of and overseeing customer contact cases from initiation to resolution, working to compliance, policies, business targets and Service Demonstrated experience in reviewing customer account history to identify and resolve issues effectively. As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure Having a criminal record will not necessarily be a bar to obtaining a position. Riada Resourcing is an equal opportunities employer