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Service architect

Chippenham (Wiltshire)
Airbus Defence and Space
Service architect
€65,000 a year
Posted: 20h ago
The role

Job Overview

We are looking for an innovative and commercially minded Bidding Service Architect to join our Solutions Development team at Airbus Defence and Space. Reporting directly to the Head of Service Solutions, you will work alongside a dedicated team of technical subject matter experts. Your primary role is to ensure our service solutions perfectly align with customer requirements and project stakeholder needs across the full spectrum of managed services. You will craft compelling winning customer offers, weave our business drivers and incentives into the solution, and cultivate strong relationships with our customer community.

Security Clearance

Must have or be able to obtain UK Eyes Only SC Security Clearance via the UK Intelligence Community (UKIC) process.

Location

Chippenham, Wiltshire, Portsmouth or Stevenage (with some hybrid working available subject to our Hybrid Working Policy).

Employment Type

Full time (Permanent)

Pay and Benefits

  • Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax‑free technology scheme, discounted shopping and more.
  • 37‑hour week, flexible working around core hours, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell holiday.
  • Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E‑learning courses, internal mobility including international opportunities.
  • Wellbeing benefits including 24/7 online GP and mental health support, Employee Assistance Programme, discounted family health/dental/eye insurance, cycle‑to‑work scheme.
  • Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving.
  • Inclusive environment with wellbeing room, multi‑faith room, employee representative groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity).

Responsibilities

  • Design leadership: act as a Managed Service design expert, driving the development of the overarching Service Model in line with secure‑by‑design principles.
  • Stakeholder interface: serve as a customer and business interface for the solution from the initial sales campaign through to service implementation and transition.
  • Structuring & costing: develop Work Breakdown and Organisation Breakdown Structures, collaborate closely with Finance to produce competitive resource costings.
  • Bid artefacts: produce critical customer artefacts, allocated Work Package Descriptions, and comprehensive statements of work for sub‑contractors.
  • Solution articulation: map the solution against complex customer requirements, manage and articulate RAIDO (Risks, Assumptions, Issues, Dependencies, Opportunities).
  • Resource delivery: partner with team leaders and transition staff to ensure resources are fully prepared to deliver services on time, to budget and at peak performance.

Qualifications

  • Industry experience: defence or government telecommunications, ideally with an understanding of Military Satellite Communication systems.
  • Domain expertise: demonstrable expertise in UK MOD and Governmental service requirements for the supply chain delivering complex communication systems.
  • Technical architecture: broad and deep understanding of managed services and secure‑by‑design, with proven ability to guide and direct technical design specialists.
  • Bid strategy & analysis: assimilate complex customer requirements and translate organisational RAIDO matters into a compelling, viable, and compliant bid submission.

Company

AIRBUS Defence and Space Limited

Legal and EEO Statement

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. We will never ask for any type of monetary exchange in the frame of a recruitment process.

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