Company Description
Join us at Accor, where life pulses with passion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart ,
Join us and become a Heartist ®.
Job Description
Rooms Division Manager
Novotel Canary Wharf – London
Are you a natural leader who loves being on the floor, inspiring teams, and creating memorable guest experiences? Novotel Canary Wharf is looking for a Rooms Division Manager to take ownership of Front Office, Housekeeping, Guest’s Services and Finance operations in one of London’s most vibrant hotels.
The Role
Reporting to the Operations Manager, the Rooms Division Manager is responsible for the day-to-day operations, room readiness, guest flow, team productivity, and brand compliance.
Key Responsibilities
Operational Leadership
* Oversee daily Front Office, Housekeeping and Guest Services operations to ensure smooth, efficient service delivery
* Control room readiness, occupancy flow, and turn‑around times
* Ensure consistent application of Novotel and Accor brand standards
* Conduct daily inspections of guest rooms, public areas, and back‑of‑house spaces
* Ensure full audit readiness and compliance with internal and brand requirements
Performance & Coordination
* Work closely with Revenue Management to optimise occupancy and room allocation
* Coordinate with Maintenance to manage defects, preventative maintenance, and room availability
* Monitor operational KPIs including guest satisfaction, cleanliness scores, productivity, and costs
* Support budget control, labour efficiency, and stock management within the Rooms Division
People & Team Management
* Lead, schedule, and support Front Office and Housekeeping teams to meet operational demands
* Deliver daily briefings and structured shift handovers
* Coach supervisors and team members through on‑the‑job training and performance feedback
* Drive consistency, accountability, and cross‑training across the Rooms Division
Guest Experience & Service Recovery
* Manage guest feedback, complaints, and service recovery in line with brand standards
* Ensure prompt resolution of operational issues affecting the guest experience
* Maintain visible leadership presence during peak periods
Qualifications
About You
* Proven operational experience in Front Office and/or Housekeeping management
* Strong understanding of room operations, standards, and daily controls
* Confident, hands‑on leader with excellent organisational skills
* Able to manage priorities, solve problems, and make decisions under pressure
* Fluent in English; additional languages are an advantage
What We Offer
* Structured training and development through Accor and the Heartist® program
* Competitive salary with performance‑related incentives
* Clear career progression within a global hospitality group
* A professional, fast‑paced working environment with strong operational focus
* Commitment to responsible and sustainable hospitality
Apply Now
If you are a driven Rooms professional with a strong operational mind‑set and leadership experience, we invite you to apply and join the team at Novotel Canary Wharf.
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