Position Summary
The Project Manager acts as the day-to-day customer service lead for a major retail client within our reprographics and packaging artwork business. This role is supplier and printer-facing and service-driven, focused on coordinating packaging artwork projects, managing pack changes and ensuring a smooth, efficient and high-quality service from brief through to final approved artwork. An understanding of FMCG packaging and print processes is essential.
Key Responsibilities
Customer & Project Coordination
* Act as a point of contact for the AM, supplier and printer delivering a professional and responsive service
* Coordinate new and updated packaging artwork projects across the client’s brand portfolio
* Manage the end-to-end pack change process, including artwork updates, repro, proofs and approvals
* Maintain all internal systems and job status reports
Briefing, Artwork & Approvals
* Gather accurate briefs and submit them to the production team
* Ensure all briefs are clear and concise containing all relevant information from the AM for production to work to right first time.
* Collate artwork amends and manage feedback between client and production
* Coordinate and lead Banton Handover meetings, issuing actions and minutes
* Ensure all artwork is approved by relevant client departments before final file release
* Advise on print and technical feasibility with support from internal print and technical teams
Timeline & Issue Management
* Communicate key milestones and critical path timelines to all stakeholders
* Monitor progress and elevate risks or delays where appropriate
* Support press attendance and print sign-off when required
Relationship & Service Management
* Build and maintain strong working relationships with client teams and print suppliers
* Always represent SGX professionally within the client environment
* Develop a strong understanding of the client’s culture and ways of working
* Identify opportunities for continuous improvement across client and internal processes
Skills & Experience
* Strong organisational and coordination skills
* Experience managing multiple packaging or artwork projects in an FMCG environment
* Good understanding of print processes and packaging materials
* High attention to detail and ability to remain calm under pressure
* Confident communicator with strong customer service skills
* Proficient in Microsoft Office
* Experience working with FMCG brands or retailers
* Willingness to work overtime when required
Personal Attributes
* Proactive and able to work independently
* Service-focused with strong empathy and listening skills
* Process-driven and solutions-oriented
* Confident working with stakeholders at all levels
* Collaborative team player with a professional presence
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