Job overview
Based within the Older Adults CMHT/Memory Team at Crossgate House, the post holder will be responsible for the line management of the admin team in the delivery of admin provision to the service. The post holder will work closely with the team manager to ensure admin provision is effective in supporting the service needs and delivery against performance targets. The post holder, in conjunction with the community admin manager, will be required to devise, implement and monitor admin systems to maximise efficiency of time and resources.
Main duties of the job
Responsible for the line management of 8 admin staff based within the Trafford Older Adults CMHT and Trafford Memory Service.
Overseeing all DQ target processes and producing weekly performance reports to the senior management team.
General management responsibilities to ensure the admin provision provided to the clinical teams works to a high standard with attention to detail crucial to the role.
Working for our organisation
Working within a friendly and supportive admin team based in the centre of Sale in the modern Crossgate House building.
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Detailed job description and main responsibilities
See attached detailed job description and person specification:
Staff benefits
1. Pay Enhancements – 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
2. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
3. Excellent pension
4. Cycle to work scheme
5. Salary sacrifice car scheme
6. Wellbeing programme
Person specification
education
Essential criteria
7. RSA level 2, NVQ level 2 or the equivalent experience. Educated to GCSE level for English and Maths.
Desirable criteria
8. NHS background
Experience
Essential criteria
9. Working in a supervisory role and/or management of staff
Desirable criteria
10. DQ and performance targets
Knowledge
Essential criteria
11. Use of EPR system
Desirable criteria
12. Working under pressure in busy office environment
The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.
Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.
We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.
Use of Artificial Intelligence (AI) when writing job applications
A candidate may utilise the help of AI when writing job application. The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.
We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.
Sponsorship
We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click .
If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.
The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it.
Do you have experience outside the NHS?
We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.
We will consider relevant experience outside the NHS to calculate your salary on appointment.