Shop Manager: Stacey Bushes, Milton Keynes
Salary: £26,300 per annum, depending on experience
Location: Stacey Bushes, Milton Keynes
Closing Date: This position will remain open until filled. Please apply early
About the role
Clear the Way for Something Big – Lead the Future of Charity Retail!
Are you ready to take charity retail to the next level? This isn’t just another shop – it’s a game-changing clearance concept that’s new to Milton Keynes and new to Willen Hospice. We’re giving unsold items one last chance to find a home before recycling, creating a bold, sustainable retail experience that combines affordability, innovation, and impact.
Whether you’ve worked in charity retail before or you’re a retailer who’s never considered it, this is your opportunity to join an innovation at its very start and be the leader who sets the benchmark for charity clearance retailing for the future.
We’re looking for a dynamic Shop Manager to bring this vision to life at our brand-new Stacey Bushes store. This is your chance to shape something completely fresh, lead from the front, and make a name for yourself in the world of charity retail.
This shop will be fast-paced, exciting, and unlike anything else in the area:
* Three simple price points: £1, £3, £5 – making shopping quick, fun, and irresistible.
* Regular stock drops – new items arriving multiple times a week to create a treasure‑hunt vibe.
* Sustainability at its core – reducing waste and giving every item a second life.
If you’re passionate about retail, love innovation, and want to make a real difference, this is your chance to lead a concept that’s set to become a model for the future of charity shopping.
What you’ll do
* Launch and manage this exciting new clearance shop from day one.
* Drive sales, Gift Aid, and round‑up donations to maximise income for Willen Hospice.
* Create a vibrant, fast‑moving retail environment with bold merchandising and clear pricing.
* Lead and inspire a team including an Assistant Manager, Sales Assistant, and volunteers.
* Organise rotas, manage stock flow, and deliver outstanding customer service.
* Monitor performance, control costs, and ensure compliance with all policies.
* Act as an ambassador for Willen Hospice and champion sustainability in the community.
What we’re looking for
* Retail management experience – charity retail experience is a bonus, but not essential. If you’ve worked in fast‑paced retail environments, you’ll feel right at home.
* Strong commercial acumen with a proven ability to hit financial targets and think creatively about driving sales in a high‑turnover setting.
* Leadership that inspires – the ability to motivate and support a diverse team of staff and volunteers in a dynamic, ever‑changing shop environment.
* Customer‑first mindset – friendly, professional, and passionate about delivering an exceptional experience for every shopper.
* Experience with cash handling and financial processes – including banking, reporting, and compliance.
* Excellent organisational skills – able to manage stock flow, plan rotas, and keep operations running smoothly in a shop that refreshes weekly.
* Flexibility – willing to work weekends and provide occasional cover in other locations.
* A passion for innovation, sustainability, and community impact – excited to lead a concept that reduces waste, supports circular economy principles, and funds vital care at Willen Hospice.
Who we are
Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round‑the‑clock, expert care to local patients with a life‑limiting illness, both in their own homes and in our In‑Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Business Development team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.
This appointment is subject to an Enhanced Disclosure and Barring Service check.
In return for your skills you can expect
* 🌿 The chance to make a real impact in your community.
* 👥 A supportive team and collaborative working environment.
* 📈 Great benefits package – including 35 days’ holiday (inclusive of Bank Holidays), contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.
* 🚗 Blue Light Card discounts (with membership), and an Employee Assistance Programme.
Ready to take the next step in your career? Apply today and help shape the future of facilities at Willen Hospice!
Apply Now
Right to Work
All candidates must have the right to work in the UK. Please note, we are unable to sponsor work permits or visas.
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