Your new role
The purpose of this role is to ensure timely and accurate financial assessments are completed for Adult Social Care clients (or their legal representatives) which are often completed at their main residence. This will involve carrying out a detailed analysis of their financial circumstances, assessing how much they are required to contribute towards the cost of their Adult Social Care and support services funded through the Local Authority. You will provide high quality welfare rights and benefits advice and ensure that clients and their carers are supported to receive all the benefits to which they are entitled. You will be collecting sensitive personal and financial information, relevant to the financial assessment process, and providing a high‑quality welfare rights and benefits advice within the client’s home. You will be supporting customers or their carers or spouses with benefit applications where appropriate and notifying them of their assessed maximum charge and explaining how contributions are calculated.
Who is the Person Summary
With proven experience in a front‑line customer facing service, you will have an understanding of the chargeable services provided by Adult Social Care and of the Care Act 2014 and how this underpins charging frameworks. You will have experience of working with DWP Welfare Benefits, with knowledge of those that may be applicable to people with disabilities. With an understanding of completing financial assessments, you will have the ability to identify entitlement to unclaimed benefits, means‑tested benefits, premiums and state pension provision while providing client support.
You will have an excellent attention to detail and the ability to interpret financial evidence. You will have strong numeracy skills, good written and verbal communication skills and the ability to prioritise and plan your workload.
About Portsmouth City Council
Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act. We are committed to our values of respect, integrity, collaboration, inclusivity and being people‑focused. These values set out how we can contribute to the success of the council and our own success as individuals.
Additional Information
Hybrid working is offered with the expectation to attend the office minimum two days a week (pro‑rated for part time). This arrangement remains flexible, depending on the role and subject to business needs.
We are not able to offer sponsorship for this position.
Legal and Safeguarding Requirements
Disclosure and Barring Service (DBS) at Standard/Enhanced level will be required prior to any offer of employment and this post is exempt from the Rehabilitation of Offenders Act 1974.
Applicants must demonstrate that they have the right to work in the UK. No post will be offered without it.
We are a disability‑confident employer and fulfil the Armed Forces Covenant gold standard.
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