The Technology Systems Support Specialist will provide a single point of contact for all stakeholders in relation to the rollout of a new Clinical System issues for the Provide Group of companies. The post holder will provide exceptional standards of support to all customers which will be achieved by acting in both a proactive and reactive manner and ensuring that all performance targets are adhered to. Resolutions should be provided in an effective and timely manner working to ITIL based frameworks. Provide advice and training for staff. In addition, the Technology Systems Support Specialist will support the testing and deployment of new functionality and training of users.
Responsibilities
* Act as the single point of contact for all stakeholders regarding issues related to the rollout of the new Clinical System across the Provide Group of companies.
* Deliver high-quality, customer-focused technical support, responding to incidents and requests in both a proactive and reactive manner.
* Ensure issues are logged, managed, and resolved effectively and within agreed performance targets, following ITIL-based support frameworks.
* Provide clear advice, guidance, and training to staff to support effective use of the Clinical System.
* Support the testing, deployment, and rollout of new system functionality.
* Assist with user training and adoption of new features to ensure a smooth implementation and ongoing system use.
Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.
We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A Highly Respected, Award Winning Health And Social Care Provider. We Expect Our Staff To Demonstrate And Uphold Our Values At All Times.
Vision: Transforming Lives
Values: Care, Innovation and Compassion
Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.
Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men’s Networks.
We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.
For further details / informal visits contact:
Name: Jordan Franklin
Job title: Technology Systems Manager
Email address: jordan.franklin@nhs.net
Telephone number: 07580 913530
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