Purpose
:
Old Trafford Tour & Museum are responsible for delivering world-class tours and experiences that immerse visitors in the rich history and heritage of Manchester United Football Club, creating unforgettable memories for fans from around the globe.
The Role:
1. To deliver the highest standards of customer service to all our guests, acknowledging the variety of languages and cultures that make up our visitor numbers.
2. To use the department’s booking system to process bookings, new sales and booking alterations.
3. To always ensure the security of tour attendees, as well as the security of the stadium.
4. To engage with guests regarding the exhibits and exhibitions as they pass through the Museum.
5. To help supervise the flow of visitors in the Museum.
6. To always ensure the Museum is presentable, clean, and tidy.
7. To upsell all ancillary Museum & Tours products and cross sell other venue related products.
8. Any other duties as reasonably requested by a manager.
The Person:
9. We are looking for someone who has:
10. Ability to provide exceptional customer service by resolving queries and complaints quickly and effectively.
11. Ability to connect and engage with a wide variety of people.
12. Exemplary customer service skills gained within customer focused environments.
13. High standards of personal presentation.
14. Evolving knowledge of the history of Manchester United Football Club and the competitions it competes in.
15. Proven ability to remain calm under pressure and a strong ‘can do’ work ethic.
16. Self-motivated and ability to work independently or as part of a team as required.
17. Basic levels of English and Maths.
Our Commitment to You:
At Manchester United, we believe that a diverse and inclusive environment makes us stronger. We are committed to building a team where everyone feels welcomed, valued, and empowered to contribute their unique perspectives. Diversity, equity and inclusion are at the core of our recruitment strategy, and we welcome applicants from all backgrounds.
Ready to Join Us?
If this sounds like the perfect role for you, please submit your application by Friday, 29th August 2025.
Manchester United is committed to safeguarding children and vulnerable adults, and as part of this commitment, all candidates will undergo a Disclosure and Barring Service check and reference checks.
If you need any adjustments to help you perform at your best during the recruitment process, please feel free to contact us, and we will be happy to discuss them with you.