Job Title: Helpdesk Administrator Location: Enfield Salary: £27,000 per annum Full-Time | Permanent I'm currently recruiting for an experienced Helpdesk Administrator to join a well-established and growing organisation based in Enfield. This is an excellent opportunity for someone with strong coordination and planning experience who thrives in a fast-paced environment and enjoys being at the centre of operations. The Role: As Helpdesk Administrator, you will be responsible for managing incoming service requests, coordinating works, and ensuring engineers are effectively scheduled to meet client expectations and service level agreements. Key Responsibilities: Managing incoming calls and emails from clients Logging jobs accurately onto the internal system Planning and scheduling engineers efficiently Monitoring job progress and ensuring timely completion Liaising with contractors, suppliers, and internal teams Updating clients with progress reports Ensuring all administrative records are kept up to date About You: Previous experience in a Helpdesk, Service Desk, or Administrator role Strong planning/scheduling experience is essential Experience coordinating engineers or field-based staff Excellent organisational and multitasking skills Confident communicator with strong customer service ability Proficient in Microsoft Office and job management systems What's on Offer: &poun...