Marriott Motor Group is continuing to invest in the future of our business, our people, and our operational performance. As part of our continued development, we are now recruiting for an exciting management position within our group:
Group Aftersales Development
This role is a high-impact, hands‑on role designed to support operational excellence, improve commercial performance, develop group capability, and help modernise our dealership operations across multiple sites. If you are an ambitious automotive manager who thrives on improving performance, developing people, implementing new ways of doing things, and delivering results — we would love to hear from you.
The Role
Working closely with the Group Director of Aftersales, the Group Aftersales Development Manager will support performance improvement across service, workshop, and parts operations throughout the group.
This role focuses on operational efficiency, labour sales, workshop productivity, customer retention, colleague development, and driving consistent aftersales standards across multiple sites.
This is a highly visible management role requiring strong operational knowledge and commercial focus.
Key Responsibilities
* Improve workshop productivity, efficiency and utilisation
* Drive labour sales, parts sales, and aftersales profitability
* Improve service retention and customer loyalty
* Support underperforming aftersales departments with recovery plans
* Coach and develop Aftersales Managers and operational teams
* Improve workshop loading, booking processes and throughput
* Drive VHC performance and upsell opportunities
* Improve parts stock control and operational standards
* Enhance CSI, customer journey and complaint resolution processes
* Support implementation of digital systems and operational improvements
What We’re Looking For
* Deep understanding of workshop, service and parts operations
* Excellent management and coaching skills
* Strong commercial and operational awareness
* Data‑led decision‑making capability
* Ability to improve performance across multiple teams and sites
* A proactive, hands‑on management style
Why Join Marriott Motor Group?
These roles offer the opportunity to become part of a progressive and ambitious dealer group that is investing heavily in operational improvement, digital transformation, and people development.
You will have:
* Genuine influence across a growing multi‑franchise group
* Exposure to strategic operational projects
* The ability to shape the future of automotive retail operations
* Competitive basic salary
* Company car
* Pension
* Benefits package
Skills for the Job
* Adaptability
* CRM Proficiency
* Emotional Intelligence
* Engagement
* Interpersonal and communication
* Leadership
* Organisational Skill
* Performance tracking and reporting
* Relationship Building
* Team Management
* Technical Expertise
* Training and Coaching
Benefits
* Competitive Salary
* Healthcare cashback plan
* Generous holiday entitlement
* Employee assistance programme
* Company car scheme
* High street retailer discounts
* Recommend a friend
* Long service award
* Leading brand led learning and development
Marriott Motor Group are an equal‑opportunity employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
Wolsey House Sproughton Road Ipswich Suffolk IP1 5AN United Kingdom
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