Overview
Royal Voluntary Service is hiring a Communications Officer to join the Communications Team. This is a full-time, permanent role based at home with occasional national travel. The salary is £26,173 per annum.
About the role
Royal Voluntary Service is developing a game-changing new digital platform to boost volunteering in Britain — funded by £5 million from players of People’s Postcode Lottery. Launching in Autumn 2025, the platform will remove barriers to volunteering and make it easier for people to give their time and for organisations to recruit and retain support.
What you’ll bring to the Communications Officer role
Joining us as Communications Officer, you will support the development and delivery of effective communications to the charity’s external and internal stakeholders.
For external communications, you will help reach audiences including members of the public, charities and corporates, to raise awareness and engagement with the digital volunteering platform and marketplace. You will also develop compelling internal communications for volunteers, staff and supporters.
Hours: 35 per week
Location: Home-based with occasional national travel
Job Requirements
This is what we\'re looking for:
Knowledge
* A BA or equivalent qualification or demonstrable experience is required
* A professional qualification from the Chartered Institute of Public Relations or the Chartered Institute of Marketing can be helpful.
Skills
* This role requires confident writing at pace. The post holder must write in a variety of styles for different communications channels in a way that is engaging, grammatically correct and appropriate, maintaining the Royal Voluntary Service tone of voice.
* Computer skills and proficiency in Microsoft Office programs including PowerPoint, Word, Excel, Outlook
* Managing effective, mutually beneficial relationships with internal and external stakeholders and colleagues at all levels
* Strong communication skills across all levels, internal and external
* Creative thinking and problem solving
* Attention to detail
Experience
* At least two years working in a communications environment
* Experience using an email marketing platform, e.g. dotdigital or Mailchimp
* Effectively juggling multiple projects and deadlines at the same time and to a high standard
Job Responsibilities
* Support communications for internal and external audiences, staff, volunteers and external stakeholders and prospects.
* Produce compelling, snappy copy and source content including banners, video, infographics to engage volunteers, supporters and staff.
* Design and build campaigns across email platforms; Dotdigital, Microsoft Dynamics and HubSpot.
* Support data segmentation and provide analytical reporting of contact data as required.
* Apply email marketing best practice to increase engagement, test and evaluate, analyse impact and suggest improvements to maximise campaign effectiveness.
* Measure impact and effectiveness of e-communications and feed into regular reports to develop future goals.
* Manage Virtual Coffee Meetings for staff, collaborating to produce content and support Q&As.
* Manage staff communications including weekly staff communications (The Loop) and Retail communications (Retail Round Up) and posting on HiBob.
* Support creation and distribution of online surveys.
* Set up webinars for all audiences and provide promotion and technical support.
* Support the creation and build of nurture journeys in HubSpot.
* As a member of the communications team, assist with urgent communications on weekends when required.
* Undertake any other reasonable duties commensurate with the post.
Capabilities
* Written and Oral Communication: Talks readily and confidently to groups and individuals; writes clearly and appropriately for the reader.
* Creativity: Produces creative and original ideas and solutions; explores new ways of doing things.
* Drive and Determination: Ambitious, motivated by challenging objectives and able to work hard to achieve results.
* Planning and Organising: Thinks ahead, maps out activities, timescales and resources, and monitors delivery.
* Quality Orientation: Attends to detail, ensures accuracy and adheres to policy and standards.
* Resilience: Resilient to setbacks and able to manage work challenges; receptive to constructive feedback.
* Equality, Diversity and Inclusion: Values difference and fosters inclusive behavior; promotes charity-wide inclusion.
Job Benefits
* Salary of £26,173 per annum
* 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
* Ten weeks’ sick pay following probation
* Great pension scheme
* 2 x Salary Death in Service Benefit, subject to qualification
* Enhanced Family Leave schemes
* Exclusive rewards site with discounts and cashback
* 24-hour doctor line, dental/optical and other support
* Free and confidential employee assistance programme with up to six counselling sessions
* Extensive online and on-the-job training
* Opportunities for flexible working
* Opportunities to develop new skills and progress your career
* Opportunity to make a positive impact
How to apply
If you have the skills and experience to become our Communications Officer, please click apply today. The closing date is 1 September 2025. We reserve the right to close early if sufficient applications are received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To learn more about our commitment to equality, diversity and inclusion, visit our website.
Join Royal Voluntary Service and together we can change lives, communities and society.
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