OFFSHORE 1st LINE COMPLIANCE SUPPORT Team: Customer Operations Location: Paddington, London Employment status: Full-time Reporting to: Head of Customer Operations Working week: Monday-Friday About Hyperlayer Hyperlayer is a B2B product company, building a platform to revolutionise the world of payments. Hyperlayer transforms digital wallets into smart wallets that change the way people, and businesses, spend money. Wallets powered by Hyperlayer let consumers withdraw money from multiple accounts with a single tap, for a specific purpose. Our platform enables capabilities such as connecting specific accounts with targeted brand spending, it gives merchants and customers access to cutting-edge rewards, and since spending is social, Hyperlayer supports group saving, sharing and spending. All in one platform. Hyperlayer is working with large retailers and financial institutions. Our product introduces innovation to these industries to create solutions: helping consumers, families, and groups improve their financial wellbeing by making their money go further. About The Role We’re looking for a proactive and experienced individual to help manage the transition of key operational and 1st line compliance functions overseas. This is a hybrid role requiring hands-on involvement with compliance processes, customer onboarding, performance reporting. The successful candidate will ensure high-quality delivery across teams, act as a point of escalation, and help maintain strong communication and documentation standards throughout the transition and beyond. Key Responsibilities Support the transition of customer onboarding, support, and 1st line compliance tasks to an offshore team Develop and deliver training for offshore staff; maintain up to date training materials and process documentation Conduct frequent 1st line quality assurance reviews and provide structured feedback to ensure offshore team performance meets the required standard Serve as a point of escalation for the offshore team and troubleshoot operational or 1st line compliance-related issues Coordinate with internal teams to maintain onboarding and support service levels, particularly for high-risk or complex cases Generate regular performance reports and provide insights to stakeholders on team efficiency, QA outcomes, and SLA adherence Ensure all process and procedure documentation is accurate, up to date, and compliant with regulatory and operational standards You Should Apply If You Have 5 years' experience in a compliance, onboarding, or operational support role within a regulated environment Strong knowledge of UK KYC/AML processes, transaction monitoring, and customer verification requirements Proven ability to deliver training and maintain accurate documentation for compliance and support processes Experience managing or supporting operational teams Previous team leadership experience is desirable Ability to prepare and present performance reports using tools such as Excel, Power BI, or Tableau Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders Organised, detail-oriented, and capable of managing multiple responsibilities across teams and functions How to apply Please click on the ‘Apply’ button, you will be asked to provide an updated CV and answer some questions. For further information about this vacancy, you can contact us at: recruitment@hyperlayer.com. We will not be offering UK work visa sponsorship for these roles. Candidates will need an existing non-sponsored right to work in the UK. Working at Hyperlayer At Hyperlayer we are proud of our in-office culture. It makes a real difference to the working atmosphere and maximises collaboration in and across teams. This is critical to how we work and learn. Also, we think it makes for a great workplace! We value our team and are proud to offer some great benefits: A performance-based employee bonus scheme. 25 days annual leave plus bank holidays, a day off on your birthday, and an additional day per year of tenure to a maximum of 30. Critical illness and life insurance cover. AXA PPP Health Insurance, including gym offers. Cycle-to-work scheme. Referral bonus scheme. Workplace nursery scheme Equity, diversity, and inclusion Hyperlayer’s mission is to make a positive impact on people’s lives, making it easier for everyone to manage their money. Hyperlayer’s commitment to equity, diversity, and inclusion is a key part of this; it helps us better serve our customers, employees, and business partners from every background. We are constantly learning and striving to do better, and we expect all staff to actively take part in this process. Data Privacy As part of our recruitment process, Hyperlayer Limited collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use this data and to meeting our data protection obligations. To read more click here.