Operations Manager
Derby | Manufacturing | Bespoke Furniture for the Care Sector
Salary: £70,000 - £80,000 (depending on experience) + benefits
About the Company
A well-established and growing UK manufacturer specialising in the design and production of high-quality, bespoke furniture for the care sector is seeking an experienced Operations Manager.
The business creates environments that are safe, durable, and fit for purpose, and continues to expand its operations in line with increasing demand.
Role Overview
This is a senior leadership position with responsibility across manufacturing, supply chain, customer service, and delivery.
You will oversee overall operational performance, ensuring products are delivered to specification, on time, and within target margins. The role requires strong leadership, a continuous improvement mindset, and the ability to drive efficiency across all operational functions.
Key Responsibilities
Lead both manufacturing sites to deliver products to specification, on time, and within gross profit targets
Oversee production scheduling and capacity planning across a range of order types
Drive quality, safety, and continuous improvement initiatives across all operations
Monitor and reduce waste, rework, and downtime within manufacturing processes
Oversee all delivery and installation operations, ensuring projects are executed in line with customer expectations
Coordinate effectively with internal teams to ensure operational readiness, clear communication, and successful execution
Ensure a high-performing and responsive customer service function
Oversee order management from confirmation through to completion
Implement effective escalation processes to protect and maintain customer relationships
Ensure material availability and supplier performance support operational requirements
Contribute to product development decisions from a manufacturability and cost perspective
Strengthen supplier relationships and negotiate commercial terms where appropriate
Report directly to senior leadership with clear, data-driven insights
Own the operational budget and identify opportunities for cost efficiency
Build and lead a high-performing, engaged team culture
Lead and support cross-functional improvement initiatives as the business scales Requirements
Proven experience in an operations leadership role within a manufacturing or production environment
Strong understanding and practical application of lean manufacturing principles
Experience managing and improving OTIF (On Time In Full) performance
Commercially minded with a strong focus on margin, cost control, and operational efficiency
Solid understanding of end-to-end production, supply chain, and delivery operations
An effective leader with the ability to engage, challenge, and develop teams
Hands-on, proactive, and solutions-oriented approach
Experience within bespoke or made-to-order manufacturing is advantageous Benefits
£70,000 - £80,000 depending on experience
Car allowance
Profit share bonus scheme
Excellent, progressive working environment Why Apply?
Opportunity to play a key leadership role in a growing business
Broad scope with full operational responsibility
Collaborative environment with strong growth ambitions
Work within a sector that delivers meaningful impactIND25