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Senior IT Service Manager
Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance.
Location: Birmingham, Blackpool, Leeds, Manchester, Newcastle-upon-Tyne, Sheffield (hybrid work model)
Role Overview: We are seeking a Senior IT Manager to lead our Digital Channels team, supporting Live Service for DWP. You will oversee digital solutions used daily by millions, manage third-party contracts, and lead a team.
Key Responsibilities:
* Ensure high standards of customer service and issue resolution.
* Manage IT Service Management processes, including ITIL frameworks.
* Support and maintain digital products and services, providing management reports and recommendations.
* Forecast and manage budgets.
* Provide leadership and translate strategy into action.
Benefits:
* Salary: £42,614
* Employer pension contributions: 28.97%
* Holidays: 26-31 days plus public holidays
* Flexible working hours and location
* Additional benefits: volunteering leave, discounts, interest-free loans, sports and social activities, professional development
Application Process: Two-stage process: online application and single-stage interview.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: IT Services and IT Consulting
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